We are recruiting to fill the position below:
Job Title: Receptionist
Location: Sabo – Yaba, Lagos
Responsibilities
Greet and welcome guests in a friendly and professional manner.
Perform check-in and check-out procedures efficiently, ensuring accuracy and attention to detail.
Assist guests with inquiries, requests, and reservations, both in person and over the phone.
Provide information about hotel facilities, services, and local attractions.
Handle guest complaints and resolve issues promptly and effectively, aiming for complete guest satisfaction.
Maintain a clean and organized front desk area, ensuring all necessary supplies are stocked.
Collaborate with other hotel departments to ensure smooth operations and guest satisfaction.
Handle cash and credit card transactions accurately and securely.
Requirements
Candidates should possess a Bachelor’s Degree / HND / OND qualification.
2 – 5 years of work experience.
Previous experience in a customer service role, preferably in a hotel setting.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and the ability to remain calm under pressure.
Proficient in using hotel management software and standard office applications.
Ability to multitask and prioritize tasks effectively.
Flexibility to work in shifts, including weekends and holidays.
Fluency in multiple languages is a plus.
Experience:
1 to 2 years’ experience as a Receptionist in a full-service hotel preferred.
Application Closing Date
20th October, 2023.
How To Apply
Interested and qualified candidates should send their CVs in MS Word or PDF format to: [email protected] using “Receptionist” as the subject of the mail.
Note: Only qualified Candidates will be shortlisted.
Deadline: October 20, 2023
Job Features
Job Category | Receptionist |