Job Title: Relationship Executive
Location: Lagos
Job Description
- Our client is operating a warehouse and needs a competent Relationship executive. The Relationship executive will be the company’s point of contact with the customer and need to have a deep understanding of the company’s value propositions from end to end.
- They implement agreed strategies to attract, manage and keep customers. They will onboard customers and be the first responders ensuring they prevent and/or resolve all customer challenges.
Responsibilities
- Building and maintaining strong relationships with prospective and existing clients
- Onboarding clients
- Keeping customers updated on the latest products to increase sales.
- Maintaining a deep knowledge of company products and services.
- Researching and pursuing new business opportunities.
- Identifying clients’ needs and requirements and proposing suitable solutions.
- Providing clients with comprehensive product/service consultations and guiding their decision-making process.
- Upselling and cross-selling products/services to clients.
- Resolving complaints and issues efficiently and in a timely manner.
- Meeting sales/revenue targets
- Ensuring client satisfaction.
- Update clients’ information and database.
KPI:
Advertisements
- Client acquisition and retention
- Increase in sales quotas
- Upsell Rate
- Sales Cycle Duration
- Significant improvement in the quality of relationships with customers
- Customer Acquisition Cost
- Revenue generated by email marketing campaigns
- Customer Lifetime Value (consumer lifecycle value)
Requirements
- Candidates should possess a Bachelor’s Degree qualification.
- Ability to build and maintain strong client and business relationships.
- Proficiency in Microsoft Office and CRM software.
- Excellent communication and interpersonal skills.
- Good conflict resolution and problem-solving skills.
- Customer-oriented.
- Proactive and self-starter.
Application Closing Date
Not Specified.
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Job Features
Job Category | Relationship Manager |