We are recruiting to fill the position below:
Job Title: Resort Manager
Location: Ibeju Lekki, Lagos
Employment Type: Full-time
Job Summary
- The Resort Manager is responsible for the overall operation and management of the resort, with a focus on guest service, staff leadership, and financial performance.
- This role requires a strong leader with a passion for hospitality and a commitment to creating a memorable and relaxing experience for our guests.
Key Responsibilities:
Guest Services:
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- Ensure guests receive exceptional service and meet their needs promptly and professionally.
- Address guest concerns, manage special requests, and strive to enhance their experience.
Staff Leadership:
- Lead and motivate resort staff, including front desk, housekeeping, food and beverages, and all sub-teams.
- Oversee hiring, training, and performance management of employees.
Operations Management:
- Manage day-to-day resort operations, including front desk, housekeeping, maintenance, and activities.
- Maintain the resort’s appearance and functionality to the highest standards.
Marketing and Promotion:
- Collaborate with marketing teams to develop and implement marketing and promotional strategies.
- Monitor occupancy rates and adjust marketing efforts accordingly.
Guest Relations:
- Foster positive guest relationships, responding to feedback and addressing concerns.
- Coordinate special events and amenities for guests celebrating milestones.
Health and Safety:
- Ensure compliance with health and safety regulations, overseeing emergency procedures.
- Maintain a safe and secure environment for guests and staff.
Qualifications
- Bachelor’s Degree in Hospitality Management, Business, or a related field is preferred.
- 10 – 15 years of proven experience in resort/hotel management, with a strong track record of success.
- Exceptional leadership and team management skills.
- Excellent interpersonal and communication abilities.
- Financial acumen and budget management experience.
- Ability to work flexible hours and weekends.
Application Closing Date
21st November, 2023.
HOW TO APPLY
Interested and qualified candidates should send their Cover Letters and CV to: [email protected] using the Job Title as the subject of the mail.
Deadline: November 21, 2023
Job Features
Job Category | Resort Manager |