Job Title: Retention Specialist
Location: Remote
Department: Marketing
What You’ll be Doing
- As a retention specialist at Quidax, your primary goal is to ensure our customers keep using and paying for our products and services.
- You’ll work closely with product development and customer service teams to address any issues and enhance the overall customer experience.
- You’ll ensure that our customers stay engaged with and continue to use our products and services.
- You’ll be the key player in maintaining customer loyalty and preventing churn.
What your Day-to-day looks like
- Reach out to customers who may have shown signs of disengagement or expressed concerns.
- Analyze customer feedback collected from various sources, such as surveys, reviews, and social media.
- Collaborate with product development, marketing, and customer support teams to address customer pain points and ensure that the product/service aligns with customers’ needs and expectations
- Engage with customers through emails, calls, or messages to maintain relationships and inform them about new features, updates etc
Requirements
What you need to have:
- 0-2 years of experience in customer retention
- Strong analytical and problem-solving skills
- You are able to work very well with data and analyse trends
- Remarkable communication skills
- Experience leading a retention team.
Nice to haves:
- Crypto experience
- Fintech experience.
Application Closing Date
Not Specified.
Apply Now
Note
- Please send an application tailored to the role that speaks to us.
- A lot of people send in bland generic applications and it is easy and very helpful to stand out, especially when someone has been going through 100 applications, endeavour to make your application the breath of fresh air.
- We appreciate your great writing and you taking the time to put your application together.
- We would most likely send you a test should you get through the application stage, please imagine you are already part of the team and walk us through your thinking about the problems we present.
What our hiring process looks like
It’s a 4-step quick process:
- Intro call with the recruiter
- 1 hour call with the hiring team lead & culture fit interview.
Job Features
Job Category | Specialist |