JOB TITLE: Room Service Waiter
JOB LOCATION: Abuja (FCT)
Employment Type: Full-time
JOB DETAILS:
- Responsible for answering all telephone calls and prioritizing said calls.
- Should have very good telephone etiquettes.
- Directly involved in the order taking and order placing process while dealing withguest requestsand orders, courteously, efficiently and promptly.
- Should have good knowledge ofroom service
- Should be able to provide recommendations and suggestions to guests upon request.
- Be knowledgeable of all services, facilities and products offered by thehotel.
- Consider the satisfaction of all guests by ensuring prompt, courteous and efficient service at all times.
- Display excellent conversation skills and selling techniques at all times.
- Pay attention to guest orders, and know themenuthoroughly.
- Write down all information’s clearly. Highlight special requests.
- Communicatewith the kitchen regarding menu questions, the length of wait, recook orders, and product availability.
- Approximate delivery time is given to the guest according to this time evaluation system established by the Outlet Manager and the Sous Chef.
- If the order has not been sent up by this time, a call must be placed to the guest to apologies and re-evaluate the delivery time.
- Ensure correctpostingin POS system for communication to the service and kitchen department.
- Able to perform all duties and tasks per the tasks required at the outlet.
- Assist the department to drive guest satisfaction by providing consistent guest experiences.
- Report positive and constructive guest feedback to the manager.
- Promptly handle guest queries, complaints and all issues in a professional manner.
- Have the knowledge and understanding to explain and performupsellingall items offered by the department assigned as well as offering alternatives or suggestions to guests.
- Assist in carrying out scheduled inventories of products and operating equipment.
- Ensure that the place of work and surrounding area is kept clean and organized at all times.
- Ensure proper appearance and grooming while on duty.
- Perform any other assigned reasonable duties and responsibilities as assigned.
Requirements
Education:
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- A Degree in Hotel Management or other related fields.
Prerequisites:
- Ability to communicate with the guests and anticipate their needs.
- Ability to smile and diffuse anger naturally.
- Have an enthusiastic and positive personality.
- Profound knowledge of customer service and of all beverage products and services.
HOW TO APPLY
Interested and qualified candidates should send their CV, Application Letter and Passport Photograph to: [email protected] using the Job Title as the subject of the mail.
Deadline: May 21, 2022