Job Title: Sales and Event Booking Executive
Location: Lekki, Lagos
Employment Type: Full-time
Principal Duties and Responsibilities
- Provides quality customer service according to UpBeat Standard, greet guests over the phone in friendly, courteous manner, including interacting with customers, answering customer enquiries, and effectively handling customer complaints.
- Respond to and resolve escalated issues and/or unique or complex requests from customers; with assistance from Line Manager where needed. Answer all customer product and service questions as required.
- Oversee client bookings and function space allocations; ensure that the client’s specifications and request is taken into consideration when confirming and securing their bookings.
- Upsell by offering UPBEAT clients additional services or special packages offered.
- Records reservation information accurately on the PXIER App. Files all reservations in a systemic order for easy referral.
- Provide customers with quotations, negotiate the terms of agreement and close sales.
- Ensure daily compliance with UPBEAT’s Sales Process by monitoring and reviewing the sales call log, updating sales database, order taking system, complaints resolution process and other relevant sales activities.
- Deals with and acknowledges assigned incoming correspondence, emails, vouchers and walk-ins in a timely and accurate manner.
- Liaise with the Finance Team to ensure that all payments and receivables are collected as and when due.
- Gather market and customer information; carry out periodic customer satisfaction survey to obtain feedback from customers and identify service and product improvement opportunities.
- Liaise with Clients and book appointments for Line Manager.
- Build customer loyalty and retention by developing various schemes i.e. Birthday or Special occasions, attending customer events, implementing feedbacks etc.
- Update client’s details and enquiries in the appropriate log and ensure all relevant documentation are kept up-to-date and backed-up.
- Assist in the preparation and organizing of promotional material or events.
- Prepare periodic activity report as required by the Head, Sales.
Experience and Qualifications
- HND / B.Sc or equivalent academic qualification in Social Sciences & Humanities.
- Minimum of 2 years post qualification cognate experience.
Competency and Skills Requirements:
- Ability to use up-selling techniques.
- Excellent Product knowledge
- Exceptional Negotiation & Customer Relationship Management Skills
- Intermediate Numerate Skills.
- Exceptional Communication & Presentation Skills
- A passion for excellence.
Salary
N150,000 – N180,000 monthly
HOW TO APPLY
Interested and qualified candidates should send their Application / CV to: [email protected] using the Job Title as the subject of the mail.
Deadline: May 20, 2023
Job Features
Job Category | Sales / Business Development |