Job Title: Sales Lead (Shop Manager)
Locations: Admiralty, Ajah, Cherubmall, Gbagada – Lagos, Ibadan and Saka – Oyo
Department / Division Unit: Konga Retail
Reports to: The Store Manager
Hours of Work: 8 am – 6 pm
Internal: Trading Team, Retail Head, Supply Chain Operations, Logistics, Sales team.
External: Customers and OEM
Job Objectives/ a Brief overview of the role
- The Shop Manager will monitor sales metrics and manage the entire sales administration process.
- They will collaborate with various professionals, so it’s essential that they have excellent communication skills and feel comfortable working in a team environment. They should also be able to lead and motivate the sales team to achieve specific goals.
Job Duties / Responsibilities / Accountabilities
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- Manage the floor sales representatives and other members of the team.
- Set and track sales targets for your team.
- Suggest and implement improvements in the sales administration process.
- Report on sales metrics and suggest improvements.
- Prepare monthly, quarterly, and annual sales forecasts.
- Use customer feedback to generate ideas about new development or products.
- Research and discover methods to increase customer engagement and sales output.
- Ensure sales, finance, and legal policies and procedures are met.
- Build an open-communication environment for your team.
- Liaise with your Line Manager and Retail Operation Team to ensure consistency and increase sales.
Key Performance Indicators
- Near zero incidence of customer complaint/adverse.
- Near zero incidence of untimely response to an escalation.
- Near zero incidence of untimely order delivery.
Qualifications
Essential:
- A Degree in Business or related fields.
- Degree in Sales, Business Administration, or a certificate in a relevant field.
- Strong interpersonal and communication skills,
- Microsoft package proficiency.
Knowledge:
- Proven work experience as an Inside sales manager.
- Hands-on experience with CRM software and MS Excel.
- In-depth understanding of the sales administration process.
- Excellent interpersonal and team management skills.
- Strong analytical and organizational skills.
- Numerical abilities and problem-solving attitude.
Application Closing Date
Not Specified.
HOW TO APPLY
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.
Job Features
Job Category | Sales / Business Development |