JOB TITLE: Sales Manager
JOB LOCATION: Lagos, Nigeria
JOB DETAILS:
- The Sales Team Lead will be stationed in Ikorodu and be responsible for leading and managing a team of sales agents, installation technicians, dual contractors and their customers responsible for the full customer cycle I.e., sale, fulfil, maintain and recover. The successful candidate must be a detail-oriented professional with strong critical thinking skills and a demonstrated track record of effective sales work.
Key Responsibilities, Deliverables and Activities
Key Responsibilities:
- Sales Target Achievement within assigned Clusters.
- Achieve Excellent PH of customer portfolio.
- Recruitment, Training and effective Team management of Sales Team
Deliverables and Activities
Sales Target Achievement within assigned Clusters:
- Market Initiatives – Drive market initiatives to achieve and increase quality customer base in the assigned clusters.
- Market Activations – Carry out weekly market activations in the territory to generate leads and eventual conversion to sales.
- Product Targeting- Drive all product mix sales through the right product targeting to the right segment of the prospects/customers.
- Product Presentation- Carry out product presentations and exhibitions within assigned clusters.
- Identify Opportunities- Constantly identify opportunities for driving activation and other sales within clusters.
- Plans – Draw up weekly/Monthly route plans for the Sales Agents .
- Track Sales – Track daily/weekly/monthly sales target Vs actual with the Sales Agents
- POS Location- Collaborate with Customer Experience, Operations on viable locations for POS Expansion and management
Achieve Excellent PH:
- Sales Compliance- Drive sales process compliance within clusters
- Customer Visits- Carry out daily/weekly customer visitations to resolve or escalate pending issues with customer systems.
- Influence Customer Behavior- Drive the right customer behavior on payments by ensuring customers are educated on the various channels of payments.
- Product Choice- Ensure the right product is sold to the right customers.
- Field Clinic- Participate in Field clinic activities.
- Overdue Customer Lists- Monitor and Share weekly overdue customer lists with the Sales Agents.
- Training- Continuous training and coaching of RPCs on God/Bad portfolios, catch up etc.
Recruitment, Training and Team management:
- Recruitment- Regularly recruit new Sales Agents within territory.
- Performance Monitoring- Weekly performance monitoring of RPCs and initiating corrective actions where required.
- Meetings- Hold regular meeting with the RPCs.
- Training- Regularly train and retrain cluster team leads on sales process, Sales pitch, products, Customer Service etc.
- Commission Structure- Ensure Sales Agents understanding of commission structures (Colours) and journey with EEA.
- Reward- Design reward and recognition schemes for high performing RPCs .
- Customer Forums – Participate in customer service forums, field clinics, weekly meetings with Service Center Associates.
- Team Building – Drive #One Team goal within clusters via team building activities
After Sales Support:
- Overdue Customer Visits – Regularly visit overdue customers to ascertain their challenges and resolve.
- Escalate issues – Escalate lingering issues to the Head of Sales.
- Quality Check – Daily/weekly checks on quality of installations by Sales Agents.
- Swap stocks – Deploy and track swap stocks and children in the territory.
- Repossession – Repossess product kits from fringe customers.
Stakeholders Engagement:
- Identify and organise official meetings with relevant external stakeholders such as local chiefs, community leaders, government officials etc.
- May represent the business during community engagements and goodwill activities.
Reporting:
- Send weekly/monthly reports on sales activities within territory using approved template.
Required Skills and Experience
- B.Sc. Degree or Equivalent.
- 2 – 4+ years working in a role within a progressive sales and/or financial services environment with strong, quantifiable results.
- Experience or passion for working in developing markets.
Highly Desired Skills
- Ability to work both in teams and independently.
- Passionate about solving problems for customers in rural communities.
- Proficiency in English Language and 1 or more other Nigerian Languages.
- Critical thinking skills (ability to think outside the box).
- Good problem solving skills (solutions oriented).
- Flexibility with ability to work under pressure to meet deadlines.
- Willingness and desire to learn new ideas.
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Job Features
Job Category | Manager, Sales / Business Development |