JOB TITLE: Senior Claims Administrator (General Insurance)
JOB LOCATION: Lagos
Employment Type: Full time
JOB DETAILS:
- Individually accountable to provide immediate response to administrative requirements in accordance with SLA parameters, in a processing environment.
- A Senior Claims Administrator is fully multi-skilled across products and processes, and has extensive relevant experience
Responsibilities
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- Follows standardised processes and provides administrative support in line with normal business functioning.
- Delivers on daily production standards and adheres to service and quality standards.
- Provides direct service to customers and intermediates.
- Responds to immediate requirements within procedure.
- Uses standard administrative techniques to co ordinate own work.
- Product and process knowledge in different areas may differ but basic skills remain the same.
- May act as mentor to less experienced Administrators.
- Fully multi-skilled across products and processes.
- Has extensive, relevant experience.
- Often acts as a resource for less experienced staff.
Key Result Areas
Personal Effectiveness:
- Accountable for service delivery through own efforts.
- Individually accountable for managing own time, tasks and output quality.
- Makes increased contributions/effort in broadening individual skills.
- Collaborates effectively with others to achieve personal results.
- Accepts and lives the company values.
Coaching:
- May act as mentor to less experienced administrators.
Documentation Processing:
- Follows standardised processes and provides administrative support in line with normal business functioning.
- Provides direct service to customers and intermediaries.
- Responds to immediate administrative requirements within procedure.
- Follows standardised processes and provides administrative support in line with normal business functioning.
- Delivers on daily production standards.
- Uses standard administrative techniques to coordinate own work.
Relationship Building:
- Establishes and maintains relationships with internal stakeholders.
- Builds and manages internal/external relationships.
- Manage internal/external Customer Complaints.
Quality Assurance:
- Performs quality checks on own work.
- Adheres to service and quality standards.
Qualifications and Experience
- A First Degree or its equivalent in a relevant field
- Minimum of 8 working years in General Insurance underwriting or claims administration
- Chartered Insurance certification would be an added advantage
- Excellent communication skills (verbal and written)
- Very good interpersonal skills
- Good knowledge of MS packages (Word, Excel, etc.).
Apply Now
Deadline: September 20, 2022
Job Features
Job Category | Administration/ Office/ Operations |