JOB TITLE: Senior Delivery Manager
Job ID: R049035
JOB LOCATION: Ikorodu Road, Lagos
Job type: Full time
JOB DETAILS
- The role of the Senior Delivery Manager (Sr/Project Manager) is to provide mentorship and guidance as well as management support to research programs/projects.
- This role provides strategic support and is pivotal in both ensuring program/project success and delivery of the Kantar strategy.
This role involves working closely with:
- The Senior Delivery Manager (Domain Lead) in terms of decisions regarding resource allocation and work standards within the team
- The Junior Delivery Mangers by providing team members with day-to-day project guidance, mentorship and training
- Key Stakeholders in Client facing teams on Operational aspects of the project/program.
- Offshore Delivery Centres, providing advice and guidance throughout the course of a project, ensuring accurate on-time, on-budget, to-specification
Project/Programme Delivery:
Accountable for:
- The operational inputs and management of the SOW to ensure the success of the project delivery.
- Ensuring local adoption of Best Practices and standard Ways of Working across the end-to-end process
- Local Data Privacy and IT security compliance across all assigned research projects
- Providing support in solving non-routine, moderately complex problems which require integration of research and operational knowledge and following escalation matrix protocol where/when needed.
- Managing the overall project timeline; proactively anticipates problems and recommends solutions to prevent delays.
- Monitors Operations metrics and works with the Senior Delivery Manager (Domain Lead) on tactical improvements, to ensure continuous process improvement.
- Driving Domain+1 strategy across teams ensuring PM continuous knowledge building.
For more complex studies, or in certain circumstances, the Senior Delivery manager will not only be accountable at a whole project level, but will also take ownership of preparing some, or sometimes most of the related material and outputs required for that project.
Commercial Management:
Accountable for:
- Staying abreast of Operational developments to ensure a cost-effective design is proposed and implemented.
- Good operational costing knowledge and ensuring this knowledge is continuously shared with respective Domain team members to cost effectively
- Accountable for the Operational Commercial success of the program, ensuring Client standards are followed, reaching out to domain experts (Domain Lead or Consultancy Lead) as needed
- Driving collaboration, delegating responsibilities, and ensuring overall Client satisfaction.
- Delivery against the Operations Statement of Work to ensure profitability of the project/program
- Managing the project Operational budgets
Client Management:
- Understands the Client’s objectives and priorities in consultation with Senior Delivery Manager (Domain Lead), and how the project/program delivers against these – ensures both Onshore and Offshore delivery teams understand these and delivers on them accordingly.
Relationship and Stakeholder Management:
- Establishes strong partnerships with all key Stakeholders, including Onshore Operation teams, Offshore Operation teams and external suppliers, building credibility and rapport
- Building and maintaining relationships with the onshore CS and PM teams as well as the OCPM (Offshore Centre Project Management) team
- Embrace collaborative behaviour and ways of working with all key stakeholders.
- Provides feedback noting what’s working well and any areas for improvement
- Management of local nuances or language requirements, as necessary
- Client-centric and quality-centric, in both thinking and approach to work
- Acts as a trusted partner, invested and wholly accountable for delivering on all Operational elements of a project
- Displays ownership/sense of urgency
- Highly organized with ability to manage multiple priorities and deadline pressures
- Strong inter-personal skills; proven ability to develop strong, collaborative relationships that drive internal/external customer satisfaction
- Excellent communication and problem-solving skills with a high level of emotional intelligence and intellectual curiosity
- Strong project management experience with ability to maintain good time management while prioritizing, delegating and delivering against multiple deadlines.
- Proven experience interacting with internal client teams
- Excellent verbal and written communication with internal clients using logical reasoning and problem-solving skills.
- Ability to manage complexity and challenging situations in consultation with Senior Delivery Manager (Domain Lead).
- Innovative, possessing natural curiosity and a can-do attitude
- Flexible; Comfortable with ambiguity
- Ability to coach and mentor junior staff
- Comfortable working in a global matrix environment
- Written/Spoken Business English language skills are essential
- Models Kantar’s values and supports Kantar’s strategic initiatives
Role Requirements
- Bachelor’s Degree or
- Any Project Management Certification / PM on the job experience
- 3-5 years of Primary Market Research experience (end to end Marketing Research cycle exposure)
- Hands on Market Research program or project management executional experience is mandatory
- Working knowledge and mid-level expertise in Word, Excel and PowerPoint.
- In-depth knowledge of the end-to-end Market Research process
- Strong knowledge of, and proven ability to advise on, Market Research techniques such as best fit methodological practices for client objectives, quota setting, operational design, etc
- Operational knowledge and know how.
Application Closing Date
Not Specified.
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Job Features
Job Category | Manager |