JOB TITLE: Senior IT Assistant, Client Services
JOB LOCATION: Abuja
JOB DETAILS:
Information and Technology Solutions (ITS) enables the WBG to achieve its mission of ending extreme poverty and promote shared prosperity in a sustainable way by delivering transformative information and technologies to its staff working in over 150 locations. Our vision is to transform how the Bank Group accomplishes its mission through information and technology. In this fast-paced, ever-changing world, the formulation and implementation of the ITS strategy is an ongoing, iterative process of learning and adaptation developed through extensive consultations with business partners throughout the World Bank Group. ITS shapes its strategy in response to changing business priorities and leverages new technologies to achieve three high-level business outcomes: business enablement, by providing Bank Group units with innovative digital tools and technologies to transform how they deliver value for their clients; empowerment & effectiveness, by ensuring that all Bank Group staff are connected, able to find information, and productive to accelerate the delivery of development solutions globally; and resilience, by equipping the Bank Group to provide risk-based cybersecurity and robust data protection for a global network and a growing cloud platform.
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Selection Criteria
- Bachelor’s degree in Computer Systems / Sciences / IT with a minimum of 3 years of relevant experience, preferably with donor/funded, International Organizations/Institutions or reputable telecom/IT sector or Associates Degree with a minimum of 5 years relevant experience.
- Good Knowledge of IT Technologies (Troubleshooting, Windows Platform, Exchange, Microsoft Office, Printers, Scanners, Servers and alike).
- Experience of serving Clients in a multi-cultural environment.
Core Technical Knowledge and Skills:
- Good Knowledge of IT Technologies: Windows Platform, Microsoft Office, MFD, Servers, Smartphones etc.
- Strong client service skills and the ability to work under pressure with accuracy and professionalism.
- Understanding of Microsoft Active Directory, DNS service and other networking methods and technologies.
- Proficiency in the recent Microsoft Windows applications.
- In-depth knowledge of MS Outlook and Office products.
- Knowledge of Network communication technologies and other WAN/LAN products.
- Familiarity with IP Telephony and troubleshooting.
- Good knowledge and experience of setting up and supporting Videoconference Facilities.
Deadline: March 31, 2021
Job Features
Job Category | Assistant |