JOB TITLE: Senior Manager, Oracle Analyst – Nigeria
JOB LOCATIONS: Lagos and Abuja
Category: Oracle Analyst
Department: Information Technology
Reports to: Director, Management Information Technology
JOB DETAILS:
- The Oracle Analyst will be part of the Management Information Technology (MIS) team that is responsible for support and development of the Oracle E-Business Suite and Oracle Fusion applications used by the DAI business teams for their Enterprise Resource Planning (ERP) needs.
- This position provides ‘techno-functional’ production support for the US, HMG, and EU business units. The primary focus will be daily EBS 12.1.3 postproduction support with a secondary focus on Oracle Cloud support.
Duties and Responsibilities
Primary Responsibilities – Oracle EBS 12.1.3/12.2 production support:
- Provide day-to-day application and technical support to business end-users to troubleshoot and resolve issues encountered in Oracle.
- Identify persistent problems and work with key stakeholders to address the root causes.
- Coordinate with hosting and support partners to log and resolve issues.
- Log and track Oracle Service Requests (SRs) as necessary.
- Develop functional and technical design documents that include detailed data mapping documentation, unit testing, and migration documents.
- Responsible for unit and integration testing of development work.
- Troubleshoot Oracle reports (both seeded and custom), alerts, workflows, extensions, and personalization.
Secondary Responsibilities – Oracle Cloud envrionment:
- Secondary focus will be similar to the primary responsibilities but on the Oracle Cloud environment.
- Working in Oracle Fusion environment to fix, enhance or develop new reports using OTBI
Qualifications
- Minimum of 4 years of functional Oracle experience and a college degree. Equivalent combinations of education and experience will be considered.
- Demonstrated technical knowledge of Oracle EBS 12.1.3, specifically in the modules for Oracle Projects, Finance, Human Resources, and Oracle Time and Labor.
- Demonstrated experience with SQL (familiarity with tools such as TOAD, SQL Developer is strongly desired)
- Proven ability to research, troubleshoot, and support complex system customizations.
- Self-directed with strong organizational skills and the ability to prioritize multiple tasks/competing deadlines simultaneously.
- Proven ability to work independently, as well as part of a team.
- Organized and self-motivated.
- Strong written and oral communication skills, with the ability to communicate complex or technical information clearly, and tailor communication style to diverse audiences.
- Demonstrated ‘customer service’ mentality with the confidence to lead by example.
- Strong interpersonal skills. Able to build and maintain strong working relationships with staff at all levels of the organization and external clients from diverse backgrounds.
- Willing and able to adjust work schedule, if needed, to support teams located in different time zones/countries.
- Authorized to work in Nigeria. Applicants must specify their preferred work country in their application.
- Equivalent education and experience will be considered.
Preferred Qualifications:
- At least two years of experience in an IT focused customer support role, is strongly preferred.
- Experience with Oracle Cloud Financials and Projects preferred.
- General EBS Knowledge to deal with User accounts and access.
- One or more years of experience with Oracle Cloud (HR).
Application Closing Date
Not Specified.
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Job Features
Job Category | Analyst/ Quality Control |