JOB TITLE: Senior Sales Engineer
JOB LOCATION: Lagos
JOB DETAILS:
Required Qualifications / Experience
- Bachelor’s degree in computer science, Engineering, Information Technology, or equivalent.
- Significant demonstrable experience of providing ongoing consultancy to Tier 0 & 1 type level merchants over prolonged periods of time across multiple verticals including travel, retails, digital, telco, gaming, government and financial.
- 8 to 10 years experience of the eCommerce/Card not present/industry with specific emphasis on payments, risk management & payment security or a similar technology service delivery industry.
- Significant & active experience working as a sales engineer or software engineer in a technical and commercial environment.
- Experience in cross-functional collaboration between technical, service delivery, support & commercial facing teams.
- Demonstrate working knowledge of the intermediary level of programming & scripting skills (Java, PHP, C++/.NET, HTML, etc.) for effective implementation of the CyberSource products & services.
- Intermediary working knowledge of the following scripting languages; JavaScript, flash, and PNG.
- Substantial experience in communicating technical concepts in a clear and articulate fashion to both technical and non-technical audiences.
- Strong track record in high customer focus and attention to detail
- Excellent communication & negotiation skills
- Fully fluent in mainstream software applications for writing, presentation, data management
- Experience in technical programming for the implementation of web service environment across hosted service platforms (Web and Mobile)
- The ability to speak a second language would be preferred (e.g. French)
Key Competencies
- Committed to service excellence and added value through exceeding client expectations and anticipating client needs. Works in close partnership with clients to achieve their aims and develop a mutually beneficial working relationship
- Contributes effectively to the achievement of organizational vision through teamwork. Adapts communication style to situations and audiences.
- Maintains and promotes open communication channels and sharing information to achieve a common objective. Challenges organizational culture and processes that are barriers to working collaboratively.
- Demonstrates emotional intelligence; understands team dynamics; builds constructive and effective relationships. Effectively resolves the conflict between individuals and/or teams.
- Makes a positive impact by executing on commitments to consistently deliver exemplary results. Build support, commitment, and respect from others by demonstrating professionalism, integrity, and expertise. Considered a valuable source of expertise and knowledge.
- Achieves results by driving self and others to achieve results and surpass goals using sound processes that reflect governance discipline and efficiencies. Consistently strives to achieve and improve upon quality standards expected by colleagues and clients. Works across boundaries and in partnership with others to achieve goals.
- Takes full ownership of a task, not deterred by internal issues. Retains composure under pressure; uses an appropriate balance of logic and emotion to resolve issues
- Develops Self and others to ensure all are equipped with appropriate skills. Creates an environment of continuous improvement and an environment in which others can excel
- Champions innovative projects and demonstrates a commitment to business excellence by consistently executing against deliverables
- Demonstrates consistent levels of resilience and a willingness to adapt to changing organizational needs while role modeling company values
- Actively transfers learning and insights to others, regardless of whether the role has people management responsibilities
- Explains complex issues in simple terms; aims to create understanding regardless of seniority or audience
- Consistently demonstrates the ability to think laterally and consider the organizational strategy
- Able to pioneer new ideas, adapt processes, and create new solutions with broader stakeholder support
Additional Information
Security:
- As with all positions within the Company, the jobholder is responsible for the security of the Visa International environment and the physical security of all Visa property, documentation, and member information.
Health and Safety :
- Give full support to the Company’s health and safety policy and ensure that the policy is effectively implemented, and all relevant health and safety legislation is complied with within their area of responsibility and within budgeted resources.
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Job Features
Job Category | Sales / Business Development |