JOB TITLE: Service Advisor
JOB LOCATION: Ikoyi, Lagos
Employment Type: Full-time
Department: Contact Center
Minimum Experience: Mid-level
We are the Place for you, if
- You’re excited about technology and the future, and you’re looking for a place to learn and grow.
- You care a lot about detail and pride yourself in impeccable execution.
- You can collect and analyze lots of data and feed in just the right amount of intuition to make sound decisions.
- You are ready to work extremely hard, at a fast pace, to achieve audacious goals.
- You love to speak up, ask questions and are comfortable challenging anyone or any idea.
The Position
- We are currently seeking to employ a Service Advisor to provide top-notch service to customers with speed, convenience and expertise, thereby maintaining a friendly business relationship.
Responsibilities
- Meet performance, KPIs, service level, quality standards, and customer satisfaction rates/standards.
- Receive calls, chats, emails, and other interactions from existing customers with account inquiries, requests, and complaints and provide first level support.
- Log requests and complaints that require resolution from other units (second level) and follow up to ensure they are resolved within SLA.
- Provide correct and complete information to customers on the organization’s products and services.
- Make outbound calls to customers and potential customers.
- Assist customers through the Renmoney onboarding platforms (website, mobile app, etc.) via chat or phone call.
Requirements
Required:
- University Degree or equivalent standard
- 2+ years of experience in sales related field
- Experience with customer service relationship
Preferred:
- Strong detail orientation and communication/listening skills.
- Willingness to work a flexible schedule and occasional overtime when needed.
This job is Perfect for you if you
- Enjoy adding structure and developing approaches to ambiguous problems
- Are a self-starter, take initiative, work collaboratively, and can self-manage in ambiguity
- Have excellent verbal and written communication skills
- Are excel and numbers-savvy and very detail oriented
You will not Enjoy this Job if you
- Work best in structured, hierarchical settings
- Require clear, pre-set deliverables and constant direction
- Are used to working in/with a large team.
What’s in it for you
- You’ll receive competitive compensation and work with amazing people. You’ll work in a beautiful environment with a flat structure and solve complex, real-world challenges.
Application Closing Date
Not Specified.