Job Title: Service Measurement Officer
Location: Nigeria
Job Type: Full-time
Job Description
- Drive Implementation of customer feedback obtained across key touch points and strategically engage stakeholders to drive improvements
- Implementation and monitoring of TATs across key platforms/processes. Track trends and analyse outcomes for inputs into employee Appraisal.
- Monitoring of TATs across all touch point, measure and track service improvements that impact CSAT & NPS for inputs into employee appraisals and reporting- Branch & Head office Service Performance / Internal customer surveys /Branch Ambience Grid Implementation.
Preferred Skills and Experience / Requirements
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- Minimum of 3 years’ relevant experience
- Proficiency in Microsoft Office Suite
- Good writing/numeracy/ analytical and time management skills.
Application Closing Date
Not Specified.
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Job Features
Job Category | Banking / Insurance |