Job Title: Service Monitoring Officer (Fixed Term Contract)
Location: Lagos
Job Type: Contract
Department: Tech
Responsibilities
- Identify critical services for monitoring.
- Ensure that all business agreed critical services are maintained on the monitoring dashboards.
- Provide 24/7 service monitoring.
- Capacity performance monitoring & reporting.
- Deployment and support of the tools in use to monitor systems and applications.
- Provide timely and continuous reports on the status of all technology services.
- Escalate identified issues to the proper personnel and follow through on the resolution of such issues.
- Provide some first level troubleshooting/support for identified incidents.
- Escalate unresolved service failures within agreed timelines.
- Manage Kuda’s status page and communication with her users.
- Run daily maintenance checks, DB queries, upgrade agents to the latest versions and verify-update configuration when needed.
- Work closely with Technology support & IT Support (IS Admin) teams to ensure proper support is provided to their customers.
- Perform other related tasks as may be required from time to time.
Requirements
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- First Degree (Computer Science / Engineering); ITIL Foundation (optional).
- Basic understanding of Banking Operations, Business services, Technology services and interoperability of the systems (optional); SQL Scripting knowledge.
- Understanding of MS Suites.
Benefits
Why join Kuda?
At Kuda, our people are the heart of our business, so we prioritize your welfare. We offer a wide range of competitive benefits in areas including but not limited to:
- Pension
- Competitive annual leave plus bank holidays
- Group life insurance
- Health insurance
- L&D training
- We are advocates of work-life balance and offer a 3 day per week remote working option
Application Closing Date
Not Specified.
Apply Now
Job Features
Job Category | Banking / Insurance |