We are recruiting to fill the position below:
Job Title: Service Ops Engineer (II)
Location: Lagos, Nigeria
Job type: Full-time
What you will be Doing
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- Attend to all issues escalated by the users (via email, remedy & WhatsApp channel and other escalation channels)
- Ensure all issues & complaints are resolved promptly
- Attend to all telephone escalations, attend daily incident meetings & site visits with customer experience team & Business Relationship management team
- Conduct daily health checks on the application & prepare weekly reports
- Be available remotely to support & resolve customers issues that come up at off-work periods (weekends & after daily COB)
- Conduct training on application usage
- All other responsibilities assigned to you by your Manager
What you will be Needing
- B.Eng / B.Sc Degree from a reputable institution/university
- Proven work experience as an IT support officer
- Basic Programming knowledge
- Familiar with database system
- Good Customer relationship experience
- Problem solving skills and ability to work under pressure
- Strong time management and organizational skills
- Strong ownership mindset
- Excellence driven
- Good Attention to details.
What You will be Getting
- Competitive Compensation
- Laptop for work
- Health Insurance
- Employers pension contribution
- Flexible and remote work culture
- Work with really smart people.
Application Closing Date
Not Specified.
Job Features
Job Category | Service Ops Engineer |