JOB TITLE: Service Technician (Software Solutions)
JOB LOCATION: Lagos
Employment Type: Full-time
JOB DETAILS:
- We are looking for a highly skilled Service Technician where the employee is capable of multitasking and managing a full workload.
- The individual is responsible for the timely and cost-effective maintenance and repair of office product equipment and for promoting and maintaining a high level of customer satisfaction with our service and products.
Job Functions / Responsibilities
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- Manage customer service requests from installation, diagnosing machine faults, repairing the equipment, final inspection, and testing.
- Perform onsite installation of machines, network connection and end user training.
- Repair and maintain our customer’s office equipment to a suitable standard of proficiency.
- Assist IT Tech team and Managed Service customers with remote support.
- Assist Sales teams with pre and after sales support.
- Reporting to the MPS Manager.
- Maintain high levels of customer service and satisfaction also contributing to retention of existing MPS customers.
- Meeting customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance.
- Properly maintaining all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
- Showcasing strong customer communication and satisfaction skills.
- Maintaining the performance of assigned machines.
Requirements / Qualifications
- B.Sc. in Computer Science / Engineering, Electrical / Electronic Engineering or related field with 2-4 year experience.
- Additionally, the successful candidate will have great problem-solving skills, communication skills and excellent time management skills.
- Experience in uniflow and papercut managed print solutions industry is preferred and essential.
- Prior experience in maintenance and repair of copier office equipment preferred(Canon, HP, Sharp, and Xerox experience is a plus).
- Excellent customer service and communication skills.
- Ability to troubleshoot and think independently.
- Knowledge of Basic Networking.
- Computer and analytical skills.
- Ability to lift and carry 50 pounds. Pull, lift, reach and transport equipment parts and boxes.
- Must be able to problem solve, conduct written and verbal communication, read and comprehend technical information.
Salary
Attractive.
Apply Now
Note: No Phone Calls.
Deadline: March 22, 2022
Job Features
Job Category | Software/ Programming / Web development |