JOB TITLE: SMB Account Manager
JOB LOCATION: Lagos, Nigeria
Job type: Full Time
JOB DETAILS:
- The SMB Account Manager will be a crucial member of our growing Team that will support sales in meeting its objectives and providing best in class customer service to clients.
- This role is responsible for partnering with the High-Value SMB clients, agencies, and internal stakeholders to drive revenue by negotiating and optimizing complex opportunities and using data and analytics to build a consultative solution for our customers.
- The SMB Account Manager will establish and strengthen key client relationships with a focus on driving revenue, advertiser education & advertiser satisfaction.
- Success in this position requires a focus on client service, the ability to thrive in a dynamic work environment, and the ability to help shape and leverage scalable solutions to grow and support SMB customers in Nigeria.
Responsibilities
- Grow revenue, education and solution adoption with High-Value Clients and the biggest independent Agencies
- Partner with Customer Insights and Direct Marketing to facilitate education and solution adoption programs
- Build, plan and implement the overall digital marketing strategy and manage all digital marketing channels
- Analyse data to identify trends to enhance our customer support processes and work closely with the digital marketing team to improve efficiency, and achieve goals
- Optimize campaigns and identify programmatic ways to do this at scale
- Lead strategic conversations with C Level and communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders, including the ability to synthesize feedback and adjust plans accordingly
- Operate as the lead point of contact for any and all matters specific to your client portfolio, including escalation and troubleshooting to resolve client issues
- Gather agency and partner feedback to enhance ad products and the customer experience
- Deliver consultative support and up-to-date education on our great products
Minimum Qualifications
- Bachelor’s Degree qualification is required
- 3+ years previous experience in customer sales and support, agency account management or consulting
- Excellent understanding of digital marketing concepts
- Solid knowledge and experience with online marketing tools and best practices
- Strong team-working skills, ability to adapt to a fast-paced, international work environment with a passion for making an impact
- High level of comfort presenting key client issues to C level, in an effort to be the customer advocate
- Identify and leverage trends within the industry of expertise/focus
- A self-starter with strong critical thinking and analytical skills
- Ability to effectively prioritize tasks and manage time, even under high- pressure situations
- Client management experience and formulation of strategies to build a lasting digital connection
- Ability to present and communicate effectively
- Fluency in English
- Market knowledge and work experience in the Nigerian Market.
Application Closing Date
Not Specified.
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Job Features
Job Category | Accounting / Audit / Finance |