Job Title: Spa Therapist
Location: Ikeja, Lagos (Lagos Marriott Hotel)
Schedule: Full-Time
Job Category: Spa
Position Type: Non-Management
Job Summary
- Provide massage services to guests using props and/or products.
- Provide body treatments to guests using body scrubs, wraps, and/or hydrotherapy.
- Assess guest needs and inquire about contraindications (e.g., allergies, high blood pressure, and pregnancy) before beginning service.
- Keep up to date with current techniques and modalities related to their field of work.
- Escort guests to and from treatment rooms.
- Arrange workstation, treatment room, and/or drapes. Frequently check with guest to promote comfort, safety and security throughout service. Promote and sell spa services including retail offerings related to the Spa. Clean, maintain, and sterilize tools.
- Maintain cleanliness of workstation and/or treatment room throughout shift, dispose of trash and dirty linens, and secure supplies and equipment at the end of each shift. Monitor and stick to time schedule throughout the day.
- Handle inappropriate guest behavior by following Marriott International standard operating procedures for Inappropriate conduct for guests and therapists, leading up to and including stopping a treatment or service and informing supervisor/manager. Maintain current skills and licensure in service area as per regional requirements.
- Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
- Follow all company policies and procedures; make sure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
- Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation. Speak with others using clear and professional language.
- Develop and maintain positive working relationships with others.
- Stand, sit, or walk for an extended period of time; grasp, turn, and manipulate objects of varying size and weight. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
- Perform other reasonable job duties as requested by Supervisors.
Specific Duties
The following are specific responsibilities and contributions critical to the successful performance of the position:
- Balanced Scorecard Results: Implements strategies and executes activities to drive and continuously improve financial results, guest satisfaction, human capital index and market share.
Essential Functions
Provide Spa Services:
- Monitor and stick to time schedule to stay on schedule throughout the day.
- Escort guests to and from treatment rooms.
- Assess guest needs and inquire about contraindications (e.g., allergies, high blood pressure, pregnancy) before beginning service.
- Check with guest to promote continued comfort throughout service (e.g., comfortable temperature, amount of pressure).
- Provide massage services to guests using props (e.g., rain sticks, hot stones) and/or products (e.g., oils, gels, lotions).
- Provide body treatments to guests using body scrubs, wraps, and/or hydrotherapy.
- Offer guests amenities such as water, juice, or heated neck pillows.
- Maintain current licensure in service area by taking continuing education if needed and renewing license before expiration date, where applicable.
- Keep current with techniques and modalities related to field of work.
- Maintain current skills and licensure in service area as per regional requirements.
- Arrange workstation, treatment room, and/or drapes to promote guest comfort and safety.
- Check computer or reservation center for updates and changes to schedule regularly throughout the day.
- Confirm guest first and last name and type of treatment scheduled prior to beginning treatment.
- Handle inappropriate guest behavior by following Marriott International standard operating procedure for Inappropriate conduct for guests and therapists, leading up to and including stopping a treatment or service and informing supervisor/manager.
- Assist to maintain and develop client database.
- Assist to maintain guest history files on all existing guests and create files for new guests.
- Review all upcoming appointments and treatments.
- Demonstrate knowledge of current trends in spa industry.
- Maintain basic Spa knowledge of the following: Spa operating hours, spa menu location, pricing, fees and charges for all spa services that the massage therapist performs, and check-in and check-out procedures.
- Maintain knowledge of retail brands, services and special promotions available in the Spa.
- Maintain working knowledge of Spa equipment and facilities that the massage therapists typically uses throughout their work shift.
- Promote and sell spa services including retail offerings related to the Spa.
- To assist in manning the lobby Spa promotional desk and Recreation desk when available
- Follow Isade Spa treatment standards and ensure consistency at all times
- Assist in maintaining supplies and equipment inventories within budget.
- Assist in maintaining cleanliness of spa and related areas and equipment.
- To be trained and assist in spa booking process including Spa Soft and Micros
- Provide assistance to the Receptionist whenever available or not booked for a treatment. To assist in manning the Reception area by receiving calls as well as incoming guests when free
- Assist in marketing and selling the spa at the pool deck, lobby desk and Executive Lounge as required
- As the hotel operates 24 hours, 7 days a week, any reasonable requests by your managers must be honored including schedule changes.
Maintain Spa Environment:
- Set up workstation and/or treatment room with necessary products, equipment, and supplies.
- Clean, maintain, and sterilize tools (e.g. hot stones, etc.) and equipment (e.g. steamers, etc.).
- Maintain cleanliness of workstation and/or treatment room throughout shift.
- Secure supplies and equipment at the end of each shift.
- Dispose of trash and dirty linens in the proper area.
- Evaluate equipment to assess proper functioning and report deficiencies.
- Help promote teamwork
Guest Relations:
- Address guests’ service needs in a professional, positive, and timely manner.
- Thank guests with genuine appreciation and provide a fond farewell.
- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible.
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
- Anticipate guests’ service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Follow Brand Standards at all times
Communication:
- Speak to guests and co-workers using clear, appropriate and professional language.
- Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
- Provide assistance to coworkers, ensuring they understand their tasks.
- Escort all guests to changing rooms, relaxation, or next appointment.
Safety and Security:
- Follow company and department safety and security policies and procedures to promote a clean, safe, and secure environment.
- Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
- Practice universal health care protocol while dealing with guests and co-workers.
Policies and Procedures:
- Protect the privacy and security of guests and coworkers.
- Maintain confidentiality of proprietary materials and information.
- Follow company and department policies and procedures.
- Make sure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
- Perform other reasonable job duties as requested by Supervisors.
Working with Others:
- Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
Physical Tasks:
- Stand, sit, or walk for an extended period of time or for an entire work shift.
- Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Candidate Profile
Education or Certification / Experience:
- Minimum of HSLC.
- Certified Massage therapist.
- Minimum of 2 years of experience in spa & hospitality industry.
- Minimum of 21 years of age
- To have worked as therapist before.
- Preferably in a recognized Spa.
Skills and Knowledge:
- Good oral and written communication skills in English.
- Excellent hospitality skills.
- Passion to work with people.
- Able to get on well with people from many different backgrounds.
- Able to work under pressure at times.
- Ability to be versatile.
- Must be able to work as scheduled and flexible hours as shift extending may exist at end of shift based on business demands.
- Department and individual roster will depend on business volume and customer segments in the hotel.
- Must be flexible with shift schedule at all times.
- Well presented.
- Clear speech.
- Good general health.
- Energetic.
- Self-motivated – able to work on their own.
Application Closing Date
Not Specified.
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Job Features
Job Category | Therapist |