Job Title: Specialist – Onboarding and Employee Services, MTN GlobalConnect
Location: Ikoyi, Lagos
Job Schedule: Full time
Job Category: MTN Level 2
Job Description
Key Performance Areas: Core, essential responsibilities/outputs of the position (KPA’s)
Recruitment & Onboarding:
- Act as the first point of contact between the candidates and the company including interviews, tests, and interpersonal communication to present good first impression of the company.
- Post vacancies on official advertising channels, ORC/LinkedIn/MTN Careers website.
- Screen and filter all resumes submitted to the open job order, seeking only the most qualified applicant as per MTN Global Talent Standards.
- Administrate the Hirevue assessment & shortlisting platform.
- Arrange interviews for hiring managers.
- Perform Background and reference Checks for all prospective hires, accurately documenting these activities.
- Ensure feedback is provided to the applicants (CV acknowledgment, Regret Letters, Offer letters)
- Prepare internal memos for changing assignments, and promotions for internal employees.
- Record and maintain new employees’ files and documents.
- Ensure availability of all related documents to manage the VISA /Work permit process issuing ahead of time.
- Coordinate seamless onboarding and induction of New Joiners in coordination with internal stakeholders and OpCo HRs.
- Manage the probation period process in a timely manner.
- Ensure proper filing and information retrieval of all related documents
- Spool data & report on recruiting activities and onboarding programs to guide management.
Employee Relations & Services:
- Provide Human Resource support to all employees based in Rest of the World (ROW), liasing actively with HR support person at the different OpCos
- Seek to add value to the company by offering advice and assistance to new and current employees.
- Establish, maintain and foster good relationships between the company and employees.
- Manage, monitor and control all company employee’s attendance and leave through the Human Capital Management (HCM) system
- Ensure the proper follow-up of employees’ requests and reply to their inquiries and complaints in a timely manner (HR helpdesk, emails).
- Manage and coordinate Employee medical, life and PA insurance policy and participate in the yearly tendering process.
- Ensure involvement in multiple aspects of the business, including production statistics, employee data status and other projections.
- Respond to complex queries and manage all aspects of issues across the employee lifecycle such as disciplinaries, PIP processes, redundancies, and support the HR leadership with new projects.
- Conduct adequate communication about HR Business Partnering with line managers of all divisions, through the scheduled quarterly meetings and as the need arise.
- Take part in designing and executing social events to boost employee engagement and enhance work-life balance.
- Timely provide necessary requested reports
- Perform any other duties that may be assigned from time to time.
Role Deliverables
- Time to fill/ Hiring ratio.
- Turnover ratio.
- Sentimeter results (e.g. HR Service)
- Effective management of Secondments and Secondees
- 100% information and data compliance.
- Effective communication channels/ initiatives.
- Compliance to Policies & Procedures.
Job Requirements (Education, Experience and Competencies)
Education:
- Minimum of 4 Year Bachelor’s Degree in equivalent specialization (Human Resources or Business Administration)
- English and additional language is an advantage.
Experience:
- Potential manager track record of 3+ years; with experience in HR Operations, Recruitment and Employee relations.
- Working in the Telecom industry is preferable.
- Worked across diverse cultures and geographies
Other:
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.
- Ability to acquire a thorough understanding of the organization’s hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Proficient with Microsoft Office Suite or related software.
Apply Now
Deadline: February 20, 2023
Job Features
Job Category | Specialist |