JOB TITLE: Store Sales Associate
JOB LOCATIONS: Lagos and Rivers
Employment Type: Full-time
Department: Retail Operations
JOB DETAILS:
- A Sales Associate is responsible for maintaining outstanding customer service as per Company standards, generating sales, involved in local marketing and merchandising, and safeguarding company assets in the outlet.
- The Job is primarily focused on making sales to achieve the store’s financial targets.
Responsibilities
In-Store Process Compliance:
- Ensure that transactions such as exchanges, customer order, lay away, alterations are carried out in accordance to their respective SOPs.
- Ensure adherence to store sales processes
In-Store Customer Engagement:
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- Provide a warm welcome to customers and prospects using the Ruff’n’Tumble greeting.
- Engage and provide helpful guidance to customers using great product knowledge and available tools (such as the Look-book) to meet the customer’s need.
- Offer add-ons (e.g. accessories) to customers to complement and maximize their basket size.
- Responsible for putting the customer through the registration process with accurate data capture.
- Offer useful suggestions and alternatives to customers by cross-selling and up-selling in order to maximize their basket size.
- Provide the customer with basic insights on the unique and definite selling points of merchandise offered including helpful education on the care of merchandise.
- Assist in the careful fitting of customer’s child(ren) into selected merchandise.
Store Till Management:
- Courteously support in carrying the customer selected item in the shopping basket to the till for payment to be taken.
- Accurately scan all items selected by customer unto the system with zero error rates.
- Ensure the amount received as payments tallies with the receipt total and that payments are taken accurately by whichever mode of payment(s) chosen by the customer.
- Ensure to keep the cash drawer locked and safe.
- You are responsible for proper documentation and safeguarding of items such as change float, POS receipt print outs, vouchers and proceeds from other third party product sales.
- Accurately fill and sign the Cash Transfer/Safe Register and be witness to the movement of cash from the till to the vault.
In-Store Inventory Management:
- Responsible to balance the day’s sales against the Z-Out and are also accountable for any discrepancy that occurs.
- Meticulously receiving merchandise shipped into the store using the transfer slip.
- Ensuring that the merchandise details (Prices, Code, Age/size and description) tally on the tag against transfer slip.
- Ensuring that only merchandise in sellable condition is admitted into the store.
- Ensuring the proper handling of merchandise during display, storage and sales to avoid damage or loss.
- Adhering strictly to the process of transferring merchandise out of store with full documentation.
Store Ambience and Visual Merchandising:
- Maintaining store window display to our standard with props and mannequins cleaned and fully adorned in compliance with the instructions given per time/season.
- General organization of items within the store such as table toppers, signage, flyers, files, stationary, stacking of storage boxes, personal belongings and other utensils.
- Proper display of merchandise (stacking, folding, hanging and alignment) in accordance to visual display of merchandise.
- Maintain proper lighting at all times.
- Ensure the approved playlist is continuously played at the right volume
Store Level Brands and Marketing:
- Support store leads in in-store execution of campaigns or promos as would be directed by retail operation man marketing unit.
- Accurate communication of ongoing campaigns or promos to customers and prospects.
- Proper use, distribution, care and preservation of brand communication/promo materials e.g. branded note books, fliers, signage, uniforms etc.
- Promoting Ruff’n’Tumble social media asset and growing followership.
Requirements
- Candidates should possess an OND qualification.
HOW TO APPLY
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.
Deadline: August 25, 2022
Job Features
Job Category | Sales / Business Development |