JOB TITLE: Supermarket Head of Operations
JOB LOCATIONS: Ado Ekiti – Ekiti, Lagos and Jos – Plateau
Responsibilities
- Maintain proper inventory levels, ensure stocking, implement purchasing plans and maintain contact with suppliers to ensure maximum efficiency in meeting sales goals.
- Seek ways to better promote the store, the product line and service within the store.
- Manage all controllable costs with a view to maintaining profitability.
- Complete store administration and ensure compliance with policies and procedures.
- Maintain outstanding store condition and visual merchandising standards.
- Develop and arrange promotional material and in-store displays.
- Prepare detailed reports on buying trends, customer requirements, and profits.
- Manage store budget and update financial records.
- Handles key and alarm code for opening and closing the store.
- Propose innovative ideas to increase market share.
- Conduct personnel performance appraisals to assess training needs and build career paths.
- Deal with all issues that arise from staff or customers (complaints, grievances etc).
- Creates awareness and ensures the goods receiving operations are executed excellently according to the BP for Receiving Goods.
- Checks the SKU data parameters and its actuality frequently.
- Ensures all spaces (front and back office) and equipment are clean and hygienic in accordance with Food Safety Plan / HACCP.
- Receives inspectors or representatives from the authorities in a professional, cooperative way.
- Creates awareness and ensures a safe and secure environment in and around the store without compromising on customer service.
- Processes and provides all necessary documents and forms to the Regional Operations Supervisor timely and accurately.
- Understands the local market conditions through competitor visits, with the purpose of making recommendations.
- Meet sales goals by training, motivating, mentoring and providing feedback to store staff.
- Sets up the annual leave plan according to the Leave regulation.
- Develop and maintain a schedule for employees (2 weeks upfront) and promotions centered on holiday sales and other cycles.
- Engage the team to deliver great customer service consistently, excellent operational processes and strong teamwork through inspirational leadership.
- Encourage and inspire the team to maximize sales, achieve other goals and constantly look for ways to enhance performance and result.
- Communicate the business and store objectives clearly to the team to ensure the team remains well informed about the store activities.
Requirements
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- B.Sc / HND in Business Administration, Sales or other relevant field
- At least 3 years’ experience in retail store operations
- The candidate must reside in each of the stated locations
- Must have a keen eyes for details
- Strong people management skills
- Possess strong leadership and customer management abilities
- Excellent operational logistic skills for the daily ordering and processing of assortment and superior operational financial skills to manage the costs and budgets.
Remuneration
N150,000 – N200,000 Monthly.
HOW TO APPLY
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.
Note: There’s no arrangement for relocation.
Deadline: July 22, 2022
Job Features
Job Category | Administration/ Office/ Operations |