Job Title: Team Lead, Business Support & Recovery
Location: Lagos
Employment Type: Full-time
Job Description
- Analysing/profiling of delinquent accounts with aim of determine the minimum acceptable amount for negotiation with customer ;
- Liaise with Business unit and develop strategy for recovery such as restructure, rescheduling/ work out ;
- Arranging meeting with debtors towards fashioning an acceptable repayment plan between debtor-customer and Bank.;
- Based on customer request, prepare proposal to management for interest waiver or concession in accordance with Board approval grid;
- Communicate management decision to customer and follow up with telephone and personal visit to ensure the approved concessionary sum are paid within time frame;
- Periodical review of already approved settlement to ensure they perform according to approval.;
- Ensure residual balance are written off after debtor-customer has paid approved concessionary sum within time frame, issuance of non-indebtedness letter and update customer’s status on credit Bureau;
- Assign accounts to external agents, monitor their performance and manage their relationship with our customers and pay their commission on recovery according to approval guidelines.;
- Compilation of information on delinquent accounts for discussion at credit review;
- Liaise with appropriate external bodies including law enforcement agencies and EFCC for effective and timely recovery of the debt;
- To recover non- performing loans and help maintain a comfortable NPL ratio for the Bank.
- Allocation/Assigning accounts to collection agents/auctioneers
- Processing Debtors request for interest waiver, re-instatement of lapsed concession and extension of the validity period of lapsed concession to the management.
- Convey management approval to branches for implementation and obtaining from branch that decision have been implemented.
- Confirmation on the Banks standard form for the release of title documents that payment has been made in accordance with management approval and then pass on to RM & C Department.
- Compliment Relationship Managers’ efforts in the recovery of any delinquent account referred to us by work-out unit of Risk Management Department.
- Liaising with Credit Portfolio management for the write-off of residual balance in line with management approval.
Requirements
- Minimum education level – First Degree in any discipline from a reputable academic institution
- At least 5 years relevant work experience.
Salary
N23,000,000 Annually.
Application Closing Date
Not Specified.
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Job Features
Job Category | Support Staff |