JOB TITLE: Team Lead, Collections
JOB LOCATION: Ikoyi, Lagos
Employment Type: Full-time
Department: Collections
Minimum Experience: Manager / Supervisor
We are the Place for you, if
- You’re excited about technology and the future, and you’re looking for a place to learn and grow.
- You care a lot about detail and pride yourself in impeccable execution.
- You can collect and analyze lots of data and feed in just the right amount of intuition to make sound decisions.
- You are ready to work extremely hard, at a fast pace, to achieve audacious goals.
- You love to speak up, ask questions and are comfortable challenging anyone or any idea.
The position
- To supervise in-house collections of overdue and delinquent loans in the Collections department, by increasing collections rates and preventing roll-to-worse or non-performing status of the Banks’ loan portfolio.
Responsibilities
- The leadership, management, and control of collections on all overdue and delinquent accounts on a month-to-month basis to ensure 100% achievement of agreed benchmark on collections.
- To maximise the collections rate in a prudent, cost-effective manner to ensure efficiency and effectiveness of collections.
- Ensure achievement of monthly telephone collections targets through guidance and coaching of the telephone collectors.
- Conduct monthly performance appraisal sessions with direct reports in line with stipulated career and performance management policies and procedures.
- To assist with escalations and customer service gaps where necessary.
Requirements
- Required: Minimum of 3 years’ experience in collections, with advanced knowledge of collections procedures and best practices.
- Preferred: Call centre experience an advantage
This job is Perfect for you if you
- Enjoy adding structure and developing approaches to ambiguous problems
- Are a self-starter, take initiative, work collaboratively and can self-manage in ambiguity
- Have excellent verbal and written communication skills
- Are excel and numbers-savvy and very detail oriented
You will not enjoy this job if you:
- Work best in structured, hierarchical settings
- Require clear, pre-set deliverables and constant direction
- Are used to working in/with a large team.
What’s in it for you
- You’ll receive competitive compensation and work with amazing people.
- You’ll work in a beautiful environment with a flat structure and solve complex, real-world challenges.
Application Closing Date
Not Specified.