Job Title: Team Lead, Complaint Resolution
Location: Lagos
Employment Type: Full-time
Job Description
- Applicant should have vast experience in effectively supporting complaint handling process to ensure timely completion of a complaint.
- Coordinates complaint investigation activities and responses to consumer and customer complaints through various channels, including ongoing monitoring for resolution.
- You will take responsibility for investigating the customer’s complaint, and liaising with various areas within the business when required to achieve a resolution for the customer in the agreed timescales.
- Research and resolve customer complaints received by phone, mail, email, fax, and social media.
- You often communicate with customers directly to resolve issues and follow up when necessary.
Requirements
- Candidates should possess relevant qualifications with 4 – 5 years relevant work experience.
- Enjoy working with customers.
- Have a clear voice and a friendly, helpful and professional telephone manner.
- Be able to ask the right questions to find out how best to serve the customer’s needs.
- Be calm and focused when handling complaints.
Application Closing Date
Not Specified.