Job Title: Team Lead, Customer Service
Location: Sanusi Fafunwa Street, Lagos
Job Type: Full-time
Business Segment: Client Solutions
Job Description
- To ensure effective monitoring of clients’ benefits applications and that all customer transactions are called over timely to detect or prevent any service exception.
- To proactively resolve customer-related issues and where necessary ensure quick service recovery.
Qualification
- First Degree Field of Study – General Social Science
Experience:
- 3-4 Years’ experience in Business Support and Wealth Management functions
Behavioural Competencies:
- Making decisions
- Taking action
- Upholding standards
- Team working
- Interacting with people
Technical Competencies:
- Business Administration Skills
- Communication Skills
- Customer experience
- Access control systems
- Operations process and procedures
Application Closing Date
Not Specified.
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Job Features
Job Category | Customer Service |