JOB TITLE: Team Lead, Issuing & Acquiring Dispute Management
JOB LOCATION: Lagos, Nigeria
JOB DETAILS:
- Operationalize controls embedded on daily dispute management processes.
- Drive the team to deliver on daily dispute management processes for On Us – our cardholders on our terminals and Not – Us, our cardholders on other terminals and acquiring
- Monitor and strategically drive customer experience of the bank’s brand on Cards and Channels/Payment terminals.
- Directly oversee cross functional engagements with various support teams in resolving issues towards scaling up automation on dispute management processes
- Monitor Team’s performance on resolution of dispute and complaints on dispense error in compliance with the TAT
- Ensure all issues logged on CRM are closed considering the SLA with the customers and as stipulated by CBN.
Job Requirements
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- Minimum Education: First Degree in any discipline
- Minimum of 6 years banking experience and operational knowledge of electronic payment card system.
- Familiar with the major payment systems and platforms
- Strong Knowledge of the Industry Dispute Processes and Regulations
- Data analysis skills
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Deadline: January 18, 2023
Job Features
Job Category | Banking / Insurance |