Technical Service Supervisor is needed at SIMS Nigeria Limited
JOB TITLE: Technical Service Supervisor
LOCATION: Lagos
Job Description
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- The ideal candidate should be analytical and must possess good technical service, supervisory, customer handling & inter-personal skills. In addition, he/she must be trustworthy and accountable.
Core Responsibilities
- Oversea daily operational activities on pending jobs.
- Allocation of jobs to the technicians and monitoring of same.
- Review of daily working report with team and taking corrective measures.
- Cordination with spareparts officer for raising the parts orders & tracking.
- Ensuring achieving of KPI (TAT / CSAT / LTP / Engr. productivity / DWR Accuracy, etc.
- Ensure quality service delivery with minimum repeate repair.
- Reduction of customer escalations.
- Daily monitoring of technician productivity.
Required Experience / Qualifications
- Minimum of HND / B.Sc. in Electrical / Electronics, Mechanical Engineering or any other relevant discipline.
- Minimum of 8-10 years Technical Service/Maintenance experience in a Sales driven organisation
- Good knowledge of a recognized ERP package
- Ability to think outside box
- Customer relationship management.
- Knowledge of Microsoft suite-Excel, word & Power point.
- 35-40 years old
- The ideal candidate should be analytical and must possess good technical service, supervisory, customer handling & inter-personal skills. In addition, he/she must be trustworthy and accountable.
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Job Features
Deadline | 27th July, 2020. |