Job Title: Technical Specialist
Location: Lagos
Employment Type: Full-time
Description
- We need a Technical Specialist, who would play a key role in driving the innovation and transformation efforts in markets across the country for our client.
Position Overview
- As a Technical Specialist, you will be a Smart Home solutions expert and a brand ambassador for their customers.
- Often acting as the key point of contact for home automation clients, answering inquiries, providing technical advice, and demonstrating how to use new products and services.
- You will play a critical role in providing a world-class, consultative customer onboarding experience. In this role you will identify, enroll, and activate security & Smart Home products and solutions that best meet the needs of our clients residential, commercial and public sector customers.
Key Job Responsibilities
- Curate relationships between new customers and the clients brand and product portfolio
- Complete in-home consultation and assessment
- Architecting tailored Smart Home solutions that best meet the customers’ needs
- Rely on problem-solving acumen to analyze customer issues and recommend solutions
- Rely on sales abilities and product knowledge for solutionsthatarebest for customer
- Activating and upgrading systems with enhanced technology
- Perform activation of equipment – including: Cameras (interior & exterior); Security hardware- E.g., door/window sensors, motion detectors, touchscreen panels; IoT and Smart Home devices (e.g., Smart Thermostats, Lighting, AI assistant)
- Complete customer onboarding and education of key products and services.
Key Job Essentials
- BSc or the equivalent with 4 – 10 years work experience.
- Possess a customer-first mindset- focusing on developing lifelong customers by providing a world class customer experience
- Exceptional verbal communication and interpersonal skills
- Aptitude for troubleshooting networking and technical issues with the latest Smart Home and IoT devices
- Familiar with upselling techniques
- Comfortable using the latest hand and power tools to efficiently install and service Security and Smart Home equipment
- Physical agility
- Follow safety practices to safeguard against injury and damage to property.
- Good knowledge and use of Microsoft power point is essential
- Desired Technology Experience that would make a candidate successful
- Experience setting up smart home actions on Google Assistant
- Experience installing and configuring smart home skills on Amazon Alexa
- Experience installing and configuring one or more of the following smart home devices including video cameras, video doorbells, voice assistants, thermostats, smartplugs, or mesh WiFi systems
- Experience creating helpful home automations using one or more smart home devices
- Keen ability to demonstrate how to control a helpful home using a myriad of user interfaces (voice, mobile app, smart display, or scene triggers)
- Able to listen to customers and design a delightful smart home experience tailored to their lifestyle
- Adept at communicating the value of a helpful home to build excitement and help sell products and services.
Salary
N250,000 – N400,000 monthly.
HOW TO APPLY
Interested and qualified candidates should send their Resume and Cover Letter to: [email protected] using the job title as the subject of the mail.
Deadline: June 21, 2023
Job Features
Job Category | Specialist |