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Contract Full Time |
Abuja |
Posted 1 year ago |
Job Title: Technical Support Staff
Location: Abuja (FCT)
Employment Type: Contract
Report To: Supervisor
Job Grade: Full time
Job Summary
- We are looking for technically skilled candidates with excellent interpersonal skills for the technical support position.
- Technical support officers troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties.
Duties and Responsibilities
- Identifying hardware and software solutions.
- Troubleshooting technical issues.
- Diagnosing and repairing faults.
- Resolving network issues.
- Installing and configuring hardware and software.
- Speaking to customers to quickly get to the root of their problem.
- Providing timely and accurate customer feedback.
- Talking customers through a series of actions to resolve a problem.
- Following up with clients to ensure the problem is resolved.
- Replacing or repairing the necessary parts.
- Supporting the roll-out of new applications.
- Providing support in the form of procedural documentation.
- Managing multiple cases at one time.
- Testing and evaluating new technologies.
- Conducting electrical safety checks on equipment.
Education / Experience
- Bachelors Degree / Higher National Diploma in Computer Science or Information Technology.
- Prior experience in tech support, desktop support, or a similar role.
- Experience with remote desktop applications and help desk software.
Key Competency Requirements:
- Attention to detail and good problem-solving skills.
- Excellent interpersonal skills.
- Good written and verbal communication skills
- Customer relationship management
- Good team player
- Good knowledge of Microsoft Office packages (Excel, Power point, Word)
HOW TO APPLY
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.
Note: Only shortlisted candidates will be contacted.
Deadline: July 31, 2023
Job Features
Job Category | Support Staff |