JOB TITLE : Telesales Agent
JOB LOCATION : Lekki, Lagos
JOB DETAILS:
Key Responsibilities
- Contact potential or existing members to inform them about a product or service
- Answer questions about products or the company
- Ask questions to understand customer requirements and close sales
- Direct prospects member’s information in the database to the field sales agents
- Handle grievances to preserve the company’s reputation
- Go “one more” to meet sales quota and facilitate future sales
- Listen to the members’ needs to generate repeat sales.
- Gather and document members’ information on transactions and reactions to products.
- Keep up to date on all products’ knowledge and information
- Pursue promising leads with persuasion and persistence
- Assist in resolving member complaints/disputes
- Commit to the team and individual quotas/goals
- Meet company expectations for excellent customer service
- Maintain a friendly, professional tone at all times
Key Requirements
Advertisements
- Interested candidates should possess a Bachelor’s Degree or HND qualification
- Proven experience (minimum of 2 years) in telesales or other sales/customer service role
- Proven track record of successfully meeting sales quota preferably over the phone
- Problem solver, perfect written and spoken communication
- Analytical profile with experience in customer service, telemarketing, and customer experience.
- Joy in building things from scratch, if something needs to get done you are reliable to provide solutions.
- Comfort in ambiguity, you seek adventure and an accelerated career path.
- Ready to get your hands dirty, because you will have to “roll up your sleeves”
- Willingness to work weekends, occasional holidays, and outside of standard 9-5 business hours
- Fluency in English and other Nigerian languages.
- An empathetic, inclusive and curious attitude
- Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
- Cool-tempered and able to handle rejection
- Great sales ability.
- Ability and willingness to learn about products and services specifications and benefits
- Patient and friendly personality
- Team player
- Outstanding telephone etiquettes
- Ability to manage stressful situations and strict deadlines
- Highly motivated individual
- Ability to work independently and collaboratively.
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Job Features
Job Category | Sales and Marketing Manager |