JOB TITLE: Ticketing and Reservation Officer
JOB LOCATION: Ikoyi, Lagos
Employment Type: Full-time
JOB DETAILS:
- Converse with customers to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.
- Make Reservations / Bookings for Customers, Issuing flight tickets
- Make Ticket Booking, Quote Fare, and send directly to Customers or as directed.
- Arrange Reservations and Routing for Passengers at Request or as directed.
- Inform Clients of Essential Travel Information, such as Travel Times.
- Answering questions regarding dates, prices, and availability of flights.
- Helping passengers and customers with inquiries regarding changes or cancellations; and promoting special offers.
- Follow up on Enquiries and Convert it to Sales.
- Keep Informed of Business Changes that affects the Ticketing Area.
- Sell travel products.
- Build and maintain cordial relationships with all clients; meet and strive to exceed quality and productivity goal.
- Your duties/responsibilities maybe modified at the discretion of the management.
Qualifications / Requirements
- Applicants must have worked in a similar position; minimum of one year experience
- B.Sc / BA / HND / OND in any course but preferably in Marketing, Business Administration, Aviation, Transport Management.
- Must be computer literate and have the ability to use Microsoft office packages such as Word, Excel, and power point
- Good communication skills
- Male or female between the ages of 20 – 28 years.
- Resident on Lagos Island/VI/Lekki.
Skills / Behaviors Required:
- Good customer service skills.
- Interpersonal skills.
- Ability to handle customers’ grievances without losing the customers.
- Willingness to work with a strong drive.
- Ability to multi task with a strong drive for result.
- Good written and communication skills.
- Must be able to handle pressure and work with less supervision.
- Strong persuasion and negotiation skills.
- Digital marketing skills are an added advantage.
- Must have integrity
- Must be honest
- Must be dedicated/committed to the job
- Must be humble
- Must be willing to grow the business.
Salary
N50,000 monthly.
HOW TO APPLY
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.
Deadline: August 13, 2021
Job Features
Job Category | officer |