JOB TITLE: Ticketing Officer
JOB LOCATION: Abuja (FCT), Awka – Anambra & Lagos
JOB DETAILS:
- Arranges reservations and routing for passengers at request of TicketAgent.
- Make and confirm reservations for transportation,using telephones, mail, and computers.
- Answer inquiries regarding information such as schedules, procedures, and policies.
- Inform clients of essential travel information, such as travel times.
- Prepare customer invoices and accept payment.
- Plans route and computes ticket cost, using schedules, rate books, andcomputer.
- Answers inquiries
- Determines whether space is available on travel dates requested bycustomer.
- Check and validate all passenger payments for tickets/luggage and issue boarding passes.
- Ensure proper documentation and prompt treatment/handling of all customer tickets inquiries.
- Handle collection and processing of payment for all customers. (i.e. passengers or cargo/courier service clients).
- Ensure proper and up to date documentation of all customer payments and reconcile with the Finance team.
- Ensure all customer cargo are properly tagged for safety and security purposes.
- Handle boarding announcements and communication of other exceptions promptly to all passengers.
- Ensure feedback is properly communicated to customers within agreed and set timelines.
- Ensure high standard in all customer correspondences, engaging customers with the highest level of professionalism, ensuring error-free and well-informed interactions.
- Liaise/follow up with the relevant units to ensure requests and complaints are treated within agreed timelines.
- Demonstrate innovation and creativity in the execution of all duties.
Requirements
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- OND / HND / B.Sc in any field
- Minimum of 1 year work experience
- Basic computer proficiency
- Excellent customer service
- Great written and oral communication
- Data entry experience
- Working knowledge of office equipment, such as copiers, scanners
- Knowledge of the industry
- Good marketing and communication skills
- Should be familiar with online selling platforms like Amadeus and Galileo.
Salary
N50,000 Monthly.
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Job Features
Job Category | Logistics / Transportation/ Supply |