JOB TITLE: Tour and Package Specialist
JOB LOCATION: Lekki, Lagos
Employment Type: Full-time
Industry: Travel and Tour
Department: Operations
Report To: Regional Manager
Responsibilities
The ideal candidate will (but not limited to):
- Research various destinations and means of travel regarding prices, customs, weather conditions, reviews etc.
- Providing advice on travel-related topics such as passports, visas, medications needed for trips, etc.
- Diagnose the clients’ specifications and wishes and suggest suitable travel packages or services
- Recommending tours and excursions that are suitable for the customers’ interests, time frames, and budgets
- Creating detailed itineraries for each trip based on the clients’ interests and needs
- Assisting with trip planning by creating a list of potential destinations based on clients’ preferences and budget
- Calling clients to confirm reservations and inform them of changes to their itinerary
- Organize travels from beginning to end, through booking tickets and accommodation, securing rental transportation etc.
- Arranging for transportation to and from the airport for clients when they arrive or depart at their destination
- Explaining the rules and regulations about carry on baggage, checked luggage, and other items allowed on airplanes
- Supply travellers with pertinent information and useful travel/holiday material (guides, maps, event programs etc)
- Handle unforeseen problems and complaints and determine eligibility for money returns
- Attend conferences to maintain familiarity with tourism trends
- Recommending insurance coverage and helping clients purchase travel insurance policies.
Education and Experience
- Bachelor’s Degree in Travel and Tourism, Hospitality Business, or relevant fields.
- 3 years’ experience in planning tour packages and visa processing for clients.
- Hands-on experience in reservation and ticketing.
- Excellent knowledge of visa requirements for various Embassies.
Required Competencies:
- Strong business sense and industry expertise
- A demonstrable interest in travel
- Knowledge of key holiday destinations
- Exceptional relationship management skills
- Excellent leadership skills
- Excellent time management and organizational skills
- Excellent problem-solving skills needed to handle customer problems
- Exceptional communication, negotiation, and customer service skills
- Ability to handle multiple tasks concurrently.
Salary
N200,000 Monthly.
HOW TO APPLY
Interested and qualified candidates should send their Resume as Doc. or PDF to: [email protected] using the Job Title as the subject of the email.
Note: Only shortlisted applicants will be contacted.
Deadline: July 20, 2022
Job Features
Job Category | Specialist |