JOB TITLE: Travel Consultant Customer Representative
JOB LOCATION: Lagos (Remote)
Employment Type: Full-time
JOB DETAILS:
- Offer all relevant and vital information to clients regarding their travel like guides, itinerary, and brochures.
- Support clients identify their travel plans based on their proposed requirements.
- Learn all information regarding travel destinations such as prices, language, currency, etc. to confidently advise clients.
- Plan, execute and coordinate travel plans for clients and follow up on their travel calendars
- Be familiar with aviation regulations, news, and other policies as it relates to the business.
- Drive the company service plans to increase sales and achieve revenue targets.
- Act as a representative to the company to provide product/service information, answer questions, and resolve customers’ complaints or issues effectively and efficiently.
- Build sustainable relationships and trust with prospective and existing clients through interactive communication
- Engage clients professionally through multi-media channels like Phone calls, Emails, WhatsApp, and Social media.
- Maintain client documents, records of interactions, in-house accounts, and file documentation.
- All other job responsibilities as may be required by the management of the organization within the scope of services of the organization.
Qualifications
- Bachelor’s Degree holder in any relevant course from a reputable university.
- 3 – 5 years of relevant work experience.
- Candidate should reside in Lagos
- Hold an International Air Transportation Association (IATA) certification and accreditation
- Excellent knowledge of traveling software, e.g. computer reservations systems, GDS systems, and e-travel
- Have organizational skills and knowledge of business tools.
- Proficiency in English; knowledge of additional local and international languages is an advantage
- Exemplary sales skills and customer-oriented approach.
HOW TO APPLY
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.
Deadline: September 20, 2022
Job Features
Job Category | Consulting / Business Strategy/ Planning |