We are recruiting to fill the position below:
Job Title: Unit Head (Key Customer Group)
Location: Corporate Headquarters, Enugu
Job Type: Full Time
Job Summary
- Job holder will be responsible for overseeing all MD customers (KAM & KAO) Technical support management and activities including new installations, MD Billing, MD Energy Audit, MD Meter monitoring, etc in the districts.
Key Task
- Follow through with approved measures to curb/prevent all technical & commercial losses of EEDC arising from all forms of illegalities on MD customers (metered and unmetered) installations, detect actual and potential revenue leakages/irregularities within the business network.
- Take full responsibility for performance, development and operational effectiveness of the teams and KCG staff within the DISCO.
- High level ownership of all operational processes and delivery mechanisms with a view to increasing quality customer service, efficiency and productivity across areas of responsibility as it relates to MD customers.
- Implementation of MD customer related policy, procedures and best working practices to ensure compliance with industry and regulatory requirements.
- Ensure and maintain customer data and proper reporting.
Key Responsibilities
- Coordinating with KCG Team across the districts (KAMs & KAOs) and the MD metering team in supervision, testing, Programming, Installation, validation and sealing of high voltage metering panels, LV MD meters for customers in the region.
- Performance monitoring of KCG staff and Technician in the DISCO.
- Maintain MD customer data and assets (document information etc.
- Ensure proper Energy auditing and accounting on MD customer’s operational performance.
- Acting as MD customer relationship management subject expert on field work methods, standards, and codes.
- Ensure that all meters deployed are to approve standards.
- Responsible for managing day to day activities and provide technical support to the KCG Teams staff in the DISCO.
- Managing KCG staff and resources in resolution of all MD customers related complaints in the DISCO.
- Work with all teams around the business who impact the customer experience to ensure the unit delivers excellent customer service whilst meeting commercial and business requirements within the DISCO.
- Any other function may be assigned by the CCO.
Reporting Relationships:
- Direct Reports: CCO
- Supervises: All KCG staff within the Company
- Working interaction: Heads Commercial, DBMs, DCMs, Feeder Managers, Customer Service, Metering Engineers and Technicians
- External Relationships: Customers, Vendors, etc.
Qualifications and Experience
- HND / B.Sc / B.Eng in Electrical / Electronic Engineering.
- Minimum of 5 years relevant work experience, most of which MUST be in the electricity distribution sector.
- Officer 1 and above
- Professional certification [NSE, COREN] confers an advantage.
- Previous experience in Supervisory role is a MUST.
Competence Requirements:
- Good communication and reporting skills.
- Good knowledge of the electricity supply chain value system.
- Strong attention to details.
- Good knowledge of NERC and other regulations regarding energy theft reduction, metering, and revenue protection.
- Integrity and professionalism.
- Experience of managing teams and/or MD Customer service-related activity, accurately defining service targets
- Excellent knowledge of technical/non-technical loss detection & prevention principles.
Generic Skills/Abilities:
- Supervisory/leadership skills.
- Decision making and prioritization skills.
- Negotiation & conflict handling.
- Analysis & problem-solving skills.
- Ability to multi-task.
Application Closing Date
26th October, 2023.
Deadline: October 26, 2023
Job Features
Job Category | Unit Head |