View Jobs at Interswitch Group |
Permanent |
Lagos |
Posted 3 years ago |
JOB TITLE: Group Head, Managed Services & Delivery
JOB LOCATION: Lagos
Job Type: Permanent
Department: Systegra
JOB DETAILS:
- To support business growth by coordinating the delivery of solutions and services to customers within agreed time frames and to the highest standards on time the first time.
Responsibilities
- Executes on the delivery of Systegra Corporate Strategy “How to Win” initiatives in the marketplace
- Provide visionary leadership across all stakeholder groups (Internal & External stakeholders groups and regulators)
- Provide leadership to achieve the business and financial objectives for Managed Services Business
- Develops and drives implementation of policies, procedures, and standards to support the delivery of high quality service to customers
- Oversees process and service improvement opportunities ensuring key stakeholders across the organisation are engaged to better leverage on resources while increasing efficiency and overall service quality
- Prepares the annual service delivery budgets and drives its implementation
- Leads and directs the project management and project implementation teams to deliver customer focused services in line with customer specification
- Builds and maintains relationship with key customers to strengthen Interswitch service delivery experience
- Reviews update on project activities and ensures implementation is in line with agreed standard and timeline
- Provides guidance and leadership on project management activities, ensuring timely resolution of crises & disputes, unresolved cases (support issues), technical problems etc
- Oversees the activities of the various project teams and ensures effective allocation of responsibilities to achieve full optimization of resources
- Leads cross functional team meetings (Industry verticals, Consumer Segment, GST, Innovation & Product Strategy) for knowledge sharing and information gathering purposes
- Establishes effective feedback mechanism and ensures adequate utilization of feedback from internal and external customers to improve customer satisfaction level
- Manages the expectations of the customer (internal and external) with regard to project objectives, deliverables, timeframes, etc by understanding the key business drivers and their prioritization
- Ensures periodic evaluation of service delivery processes and standards, benchmarks them against leading practices, makes recommendations as appropriate and drives compliance
- Performs trend analysis on reported problems, document root causes and initiate appropriate improvement solutions
- Prepares and submits reports to the CEO, Systegra and other parties on activities within the business group
- Provide strategic execution support for Interswitch Country Operations across Africa
Requirements
- Bachelor’s Degree in Computer / System / Electrical / Electronic Engineering/ Applied physics / Computer Science or a related field
- MBA or Master’s Degree in any science related course is desirable
- Minimum of 15 years cognate experience acting in similar role with at least 5 years at a managerial level
- Relevant certifications such as PMP (Project Management Professional), Cisco & Microsoft Certifications, Lean Six Sigma & Safe Agile Certification.
Apply Now
Deadline: August 17, 2021
Job Features
Job Category | Delivery |