View Jobs at Interswitch Group |
Permanent |
Lagos |
Posted 3 years ago |
JOB TITLE: Head, Integrated Messaging
JOB LOCATION:Lagos
Job Type: Permanent
Department: Industry Vertical Solutions
JOB DETAILS:
- Build and implement Business Growth Strategies and Opportunities for Interswitch messaging business.
- Drive business expansion agenda and service platform optimization to deliver long-term value-add for the Messaging Business value chain (customers/Telcos/VAS Aggregators/shareholders/markets). Transform the Interswitch’s Messaging business offerings into a robust fully digitized Omni-Channel messaging eco-system with extensive coverage across high volume messaging sectors.
- Grow existing market share, improve Telco relationships, maintain beneficial Regulatory relationships (The NCC) & develop and penetrate new market segments through value offerings. Develop new business ideas, grow traffic volume to achieve market share plan
- Co-ordinate, manage and have direct oversight supervision of the messaging business operations activities.
- Effective collaboration with sales across all regions & account management teams (i.e. technical support, advisory services and lead conversion strategies) that increases Interswitch’s Profitability
- Build and manage strategic partnerships with VAS players and the value chain in the mid to long term.
Responsibilities
- Business Development – Core Areas
- Develop and implement strategies that drives, improves and supports: Sales Penetration, Market Development activities, Product Development and Business Diversification
- Direct responsibility of SMS Operations Function within the business
- Lead Market expansion efforts beyond current markets served for the Business – Local and International
- Develop and maintain strong relationships with key customers on Interswitch’s messaging platform
- Prepare Monthly SMS business performance reports covering inventory utilization (Volume) and profitability (Financials)
- Business Case Development and Pricing Model Design
- Drive Business Process Documentations, develop Business Road Maps that aligns with its relevant business strategies
- Business Analysis engagement activities that guide Interswitch Regional Sales efforts for sales penetration
- Establish and maintain seamless and excellent process operations relationship with matrix teams
- Prepare detailed business specification documents of the new products developed for further engagements with product and delivery teams Work with the relevant Product/Marketing/Engineering teams to prepare quality Pre-sales kits for the business
- Coordinate partnership opportunities sessions with relevant players – VAS Aggregators, Regulation – The NCC, 3rd Parties and the Telcos
- Participate in industry forums, client discussions, and conferences
- Drive market analytics and strategies, internal prioritization matrix per time
- Direct new business deals closure, negotiate contracts and compliance across relevant internal teams Protect Interswitch’s value by keeping information confidential
- Co-ordinate detailed budget planning session YOY for the business
- Own and drive on the job knowledge improvement opportunities, embrace educational activities, read professional journals, maintain useful personal networks
- Enhance organization reputation by exploring opportunities to add value to job accomplishments
- Perform market research and analysis to monitor local environment for the emergence of new market segments
- Keep abreast of trends and developments in digital financial services markets, products features, best practices and operational excellence
- Stay ahead of the Competition as it relates to pricing, local market experience local market, their alliances, and credibility etc
- Prepare and submit periodic reports on market expansion activities and business initiatives: Sales reports (lead generation, actual vs targets etc), customer profitability and product revenue reports
- Key Account Management
- Provide customer-focused sales and account management activities for designated customers
- Demonstrate excellence in the Messaging business growth through deliberate partnerships and collaboration with existing customers that support positive customer engagement index scores
- Secure relevant competitive market information for internal delivery as may be required from time to time
- Maintain access to sales tool (SMS Onboarding on AX) to keep track of leads generated and other relevant information to enable performance to be measured and monitored proactively
- Provide first level business knowledge of assigned product/services to clients via the sales network
- Operational Responsibilities
- Vetting of Daily reports on stock usage/monitoring/ sales activities and initiatives
- Supervise/Approve Customer onboarding requests on AX portal
- Vetting of Monthly SMS Sales Log
- Monitor Account crediting activities of the Operations officer
- Prepare Monthly performance reports for internal stake holders.
Requirements
- First Degree in a Business Discipline
- Professional Qualification (not mandatory but recognized)
- Minimum of 4 years VAS Industry knowledge , Digital financial industry, Messaging (SMS) and Telecoms
- Leadership skills
- Information Gathering & Data Analysis
- Information Management (confidentiality)
- Strategy & Business Case/plan Documentation
- Sales, presentation and negotiation skills
- Project management
- Products/ Services Knowledge and Application
- Customer Service Oriented
- Financial modelling.
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Deadline: November 5, 2021
Job Features
Job Category | Business Development Management |