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Contract |
Lagos |
Posted 3 years ago |
JOB TITLE: GNOC Service Desk Engineer (Level 1) – Contract
JOB LOCATION: Lagos
Department: Technical
Job Type: Contract
Responsibilities
- First point of contact for customers.
- Key resource for driving the Circuit ID change (old to new) implementation process.
- Answer all network support related telephone calls and email acknowledgement.
- Maintain and ensure full compliance with all MainOne NOC processes and procedures.
- Ensure customers are duly informed of all planned maintenance activities when assigned.
Qualifications, Skills & Competencies
- HND / B.Sc in Information Technology / Electrical & Electronics Engineering / Computer Science or any other related discipline.
- Minimum years of Experience: 3
- Knowledge of Microsoft Office packages and other computer application such as trouble ticketing.
- Industry experience in a customer facing unit/department is preferred.
- Ability to understand of Main One’s products and processes.
- Eager and quick to learn.
- Good communication skills (Written & Verbal).
- Capable of multi-tasking, good time management and prioritization of workload.
- Ability to assess and prioritize faults and respond or escalate accordingly.
- Willing to learn and develop new skills and actively seeks out tasks that help develop skills and knowledge.
- Actively encourage strong working relationships with other teams.
Demands of the Job
- Ability and willingness to work round the clock when required and meet tight deadlines.
- Ability and willingness to fill in for shift rounds when required.
Application Closing Date
Not Specified.
Apply Now
Job Features
Job Category | Engineering / Technical |