View Jobs at 3Line Card Management |
Inter |
Lagos |
Posted 3 years ago |
JOB TITLE: Customer Service Officer (Intern)
JOB LOCATION: Lagos
Job Type: Internship
JOB DETAILS
- Manage the customer engagement channels of the company.
- Resolve customer issues on the go.
- Manage irate customers.
- Display respectful and courteous manners while engaging customers.
- Able to adapt to shift changes and restore shift patterns.
- Build expert and dynamic knowledge of company products and services.
- Research information using available resources to satisfy customer inquiries.
- Build rapport with customers by engaging with them in an inviting, friendly, and professional manner, to deliver exceptional experiences nurture lasting relationships.
- Respond quickly, professionally, and accurately to all customer inquiries regarding quotes, orders, status requests, complaints, product returns, and warranties.
- Meet daily personal / team qualitative and quantitative targets by recommending and explaining benefits of additional company services, and seizing opportunities to sell products and services whenever possible.
- Maintain daily recordings, and log and document issues and resolutions in an electronic database for sales and executive management teams to review.
- Escalate customer issues to multiple levels depending on the issue.
Job Requirement / Skills
- ND / HND / B.Sc Degree.
- Minimum of 2 years experience in a call centre environment.
- Strong communication skills, including active listening and clear articulation.
- Ability to solve problems and alleviate conflicts or escalate tactfully.
- Ability to multitask, manage time, and prioritise.
- Able to work individually and as a team.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should send their CV / Resume to: [email protected] using the Position applied for as the subject of the mail.
Note: Corp members can also apply.
Job Features
Job Category | Customer Care |