View Jobs at Afriglobal Medicare |
Full Time |
Lagos |
Posted 3 years ago |
JOB TITLE: IT Support Officer
JOB LOCATION: Ikeja, Lagos
JOB DETAILS:
- As an IT Support personnel, your primary role will focus on maintaining and monitoring the computer systems and networks facilities as applicable to the business of your primary domain.
- Your role entails installing and configuring hardware and software, and solving technical problems as they relate to the delivery of a smooth IT operational environment.
- In addition, you are expected to be the first line of call by all the operational units in your operating environment for all IT related issues.
Responsibilities and Duties
- Installing and configuring computer hardware, software, systems, network printers and scanners
- Responding in a timely manner to IT service issues and requests
- Providing technical support across the company (this may be in person or over the phone)
- Setting up accounts for new users
- Repairing and replacing IT equipment as necessary & Testing new technology
- Training of users on new IT initiatives
- Maintaining & supporting Active Directory services in your organization as well as configuring users on these services
- Maintaining and administering computer networks and related computing environments including systems software, applications software, hardware, and configurations.
- Provide Level-1/2 support and troubleshooting to resolve issues
- Performing disaster recovery operations and data backups when required.
- Protecting data, software, and hardware by coordinating, planning and implementing network security measures.
- Troubleshooting, diagnosing and resolving hardware, software, and other network and system problems.
- Replacing faulty network hardware components when required.
- Maintaining, configuring, and monitoring virus protection software and email applications.
- Monitoring network performance to determine if adjustments need to be made.
- Provide level-1 support to users on the company ERP Solution (Microsoft Dynamics 365 BC).
Qualification
- HND / BSc Graduates of Computer Science or a related discipline.
Core Operational / Technical Competencies:
- Must be proficient in managing and maintaining the following equipment:
- Cisco Router & Switches (all series)
- Firewall Equipment with deep knowledge in Sophos & Cyberoam
- Unified ADLR & Mikrotik Access Points etc.
- Microsoft Certified Professional or Cisco Certified Network Associate (CCNA) is preferred.
- Proven hands-on system support & repairs.
- Willingness to solve complicated problems and see projects through to completion.
- Team-oriented attitude to help other colleagues and departments with technical problems.
- Solid understanding of the OSI or TCP/IP model
- Strong interpersonal communication and relationship-building skills.
- Ability to manage time and effectively prioritize numerous projects at one time.
APPLY NOW
Deadline: January 18, 2022
Job Features
Job Category | Administration/ Office/ Operations |