View Jobs at Kuddy Cosmetics |
Full Time Permanent |
Lagos |
Posted 3 years ago |
JOB TITLE: Customer Care Representative
JOB LOCATION: Lagos
Employment Type: Full-time, Permanent
Expected Start Date: 10 / 01 / 2022
JOB DETAILS:
- We are seeking the services of a competent and skilled customer service representative to act as a point of interaction with customers and intending clients on our website and other social media platforms.
Job Description
- Act as a liaison for the company by managing all interactions with customers via all social media platforms.
- Respond to customer enquiries and complaints in a timely and professional manner.
- Perform telemarketing job function by making cold calls to customers to further promote sales and provide after-sales service support to customers
- Handle and track all online retail orders via social media platforms and send direct links of products to customers on the Kuddy website as needed
- Send tracking numbers to customers where necessary
- Ensure order to the delivery time of products is time-bound at all times.
Job Qualifications
- Relevant Degree in English Language or Mass Communication
- 1 – 3 years of work experience.
- Prior experience in a similar role and proven engagement with customers via various e-commerce platforms is an added advantage
- Close residential proximity to Amuwo Odofin or Festac is mandatory.
Desirable Skills / Attributes:
- Excellent Verbal and Written Communication Skills
- Strong customer satisfaction ethics disposition.
Salary
- N55,000 – N70,000 per month.
Application Closing Date
Not Specified.
HOW TO APPLY
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.
Job Features
Job Category | Customer Care |