View Jobs at Skyline ICT Consult |
Full Time |
Lagos |
Posted 3 years ago |
JOB TITLE: Customer Relations Officer
JOB LOCATION: Lagos
Employment Type: Full-time
JOB DETAILS
- We are looking for a Customer Relations Officer to create and nurture long-term relationships with customers.
- You will resolve any issues that arise to ensure customers are satisfied with our services.
- In this role, you should be an excellent communicator who’s able to grasp customer needs and brainstorm ways to fulfill them.
- If you also have a background in customer service and knowledge of our industry, we’d like to meet you.
- Your goal will be to help us safeguard our revenue and retain our customers.
Responsibilities
- Build relationships with key employees among customers
- Create plans to address clients’ business needs
- Advise clients on creating profitable processes
- Schedule regular meetings with customers to ensure they are satisfied
- Act as point of contact for complaints and escalate issues as appropriate
- Help sales team up-sell or cross-sell services and products
- Ensure both the company and clients adhere to contract terms
- Study competition to find new ways to retain customers
- Set sales and revenue targets and work diligently to meet them
- Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers’ needs
Requirements
- B.Sc / BA in Business Administration, Marketing or a related field with 1 – 2 years relevant work experience.
- Proven experience as a Customer Relations Officer or Relationship manager.
- Proven track record of meeting and exceeding targets
- Background in customer service; industry knowledge is a plus
- Experience tracking relevant KPIs (e.g. customer satisfaction)
- Proficient in MS Office, with working knowledge of CRM platforms (e.g. Salesforce)
- A customer-oriented attitude
- Excellent communication and negotiation skills
- Problem-solving aptitude
- Ability to work well with a team.
Salary
N40,000 – N60,000 Monthly.
How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.
Deadline: January 25, 2022