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Contract |
Lagos |
Posted 3 years ago |
JOB TITLE: Customer Services Officer
JOB LOCATION: Lagos
Contract Type: 1-year fixed term
Pay band: 4
JOB DETAILS:
- The purpose of this role is to contribute to the smooth running of the British Council’s customer service operations in Nigeria by delivering high quality customer service and sales targets in line with corporate standards and policies.
- The post holder will manage all level two queries from global, regional and local teams within the customer service function in order to achieve faster complaint resolution times in line with corporate customer service standards, to increase overall team efficiency, to generate more opportunity for sales and increase customer satisfaction.
Role Specific Knowledge and Experience
The main essential knowledge and experience points that we are looking for you to evidence are:
- Education to Degree level or equivalent
- At least two (2) years working in a reputable customer service environment with proven positive track record
- English Language Proficiency Level minimum B2, written and spoken
- Fluency in one of three major languages in Nigeria
- Demonstrated experience dealing with customers and enquiries in a service environment and providing service within quality standards
- Proven experience in handling and reporting income
- Advanced data entry and data analysis experience
- Experience working with CRM systems & MS Excel
- Ability to work quickly and accurately to tight deadlines.
Desirable Experience:
- Customer Service Qualification
- Experience in supervising a group of people to achieve a specific purpose.
Salary
N6,154,368.00 per annum.
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Additional Information
- All applicants should have a pre-existing legal status to live and work in Nigeria.
- The British Council will not facilitate / sponsor visa applications and work permits.
Deadline: January 18, 2022
Job Features
Job Category | Customer Care |