View Jobs at Alan & Grant |
Full Time On-Site |
Lagos |
Posted 3 years ago |
JOB TITLE: Chief Operating Officer
JOB LOCATION: Lagos.
JOB DETAILS:
The Chief Operating Officer (COO) is responsible for driving the Company’s operations, in a sustainable, responsible, and responsive manner. The COO has direct oversight responsibility for all the Company’s Agent operations and retention. This includes but is not limited to leading and directing the following functions: Agent Operations, Customer Experience, Human Resources & Administration, Business Intelligence & Program Management. S/he ensures full compliance with the existing policies and procedures of the Company, especially KYC compliance, HR, operational risk management policies and procedures, as well as applicable external regulations. S/he has management responsibility for the retention of acquired agent networks and operational staff at the Head Office. S/he works closely and efficiently with various departments at head office.
Success in this role demands a strong strategic and analytical orientation coupled with exceptional communication skills as well as a highly developed collaborative nature. This role will require a detailed understanding of measurements and metrics used to drive a successful and scalable, technology-focused, customer
Key Result Areas
S/he will be accountable for the following:
- Business growth results in terms of new project approvals and disbursements
- Project delivery timelines
- Customer satisfaction
- New product development and uptake
- Market development and growth
- Team management and performance
- Effective resource utilisation
- Policy development and implementation
- Promotion of Positive image of Accelerex Network
- Maximisation of productivity in the Department through process-oriented improvements
- Continuous monitoring of SLAs, Governance policies, Risk and Compliance policies implementation
- Successful implementation of the Department’s strategic goals and key strategic areas
Qualifications
- 10+ years of broad and advanced executive experience in commercial bank operations or financial services sector, preferably as COO or Regional Head
- Proven record of growth, success building and leading an agile retail banking delivery model, and an inherent understanding of the evolution and disruptors in the financial services industry
- Must demonstrate superior practical and conceptual knowledge of emerging banking products and operations, especially in the agent banking segment
- Undergraduate degree in business, finance, economics, engineering, or accounting
- MSc/MBA is an added advantage
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Job Features
Job Category | Operations Manager, Operations Supervisor |