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Contract |
Lagos |
Posted 3 years ago |
JOB TITLE: Male Front Desk Supervisor
JOB LOCATION: Agege, Lagos
Employment Type: Contract
Duties and Responsibilities
- Ensure Outstanding customer care at all times.
- Maintains a friendly, cheerful and courteous demeanour at all times.
- Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
- Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
- Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
- Supervise daily shift process ensuring all team members adhere to standard operating procedures.
- Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
- Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
- Allocate rooms to expected arrivals after checking the guests preferences and special requests.
- Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD.
- Build strong relationships and liaise with all other department’s especially housekeeping, reservations etc.
- Ensure Front office log book and hotel log book is always updated and actioned upon
- Cross Check all billing instructions are correctly updated.
- Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
- Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
- Performs other duties as assigned, requested or deemed necessary by management.
- Participate in hotel committees and task force assignments.
- Assist all departments in servicing the guests during high volume periods.
- As a supervisor you will be a role model, sharing your expertise and continually inspiring the front office team.
Prerequisites
- Minimum Qualification: OND.
- Experience: Minimum 2 years work experience in an hotel.
- A positive attitude and excellent communication skills.
- Experience of motivating and leading a winning team.
- Ability to remain calm whilst under pressure.
Remuneration
- Salary: N35,000 monthly
- Perks: Accommodation available on request and 1 daily meal.
Apply Now
Deadline: February 28, 2022
Job Features
Job Category | Front Desk Officer |