View Jobs at MainOne Cable Nigeria |
Contract |
Lagos |
Posted 3 years ago |
JOB TITLE: Technical Support Intern
JOB LOCATION: Lagos
Department: Commercial
Job Type: Contract
Slot: 2
Responsibilities
The Technical Support Intern will be responsible for the following functions:
- Configure, test and provision customers on CRM platform.
- Coordinate 3rd party installation and support activities.
- Assign new requests/opportunities captured from MainOne website.
- Run weekly reports on incidents – opportunities and complaints.
- Network management and monitoring.
- Perform 1st level fault troubleshooting tasks.
- Liaise with OEM to resolve technical related issues.
- Liaise with vendor(s) for customer installations.
- Escalate unresolved issues to the appropriate teams.
- Critically analyze customer complaints and issues with a bid to providing lasting solution.
- Continually drive customer satisfaction through speedy resolution of complaints.
Qualifications, Skills & Competencies
- B.Sc / HND in a relevant study with at least 1 year experience..
- Excellent communication skills.
- Multitasking skills.
- CCNA will be an advantage.
- Previous experience in a similar position is an added advantage.
Demands of the Job
- Required to communicate constantly with customers to understand requests, complaints and follow up until issues are resolved.
- May be required to stay after office hours.
- Job requires a lot of patience, and exemplary communication skills.
Application Closing Date
Not Specified.
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Job Features
Job Category | Engineering / Technical |