View Jobs at Cydene Energy |
Full Time |
Lagos |
Posted 3 years ago |
JOB TITLE: Technical Customer Service Officer
JOB LOCATION: Lagos
Employment Type: Full-time
JOB DETAILS
Strategic:
- Take ownership of customers issues and follow problems through to resolution
- Set a clear mission and deploy strategies focused towards that mission
- Develop service procedures, policies and standards
- Turn prospective Clients to actual Clients
- Enhance the First Call Resolution
- Identify new tools and technologies to better serve the customer
- Drive better sales through service.
Operational:
- Keep Accurate records and Document Customer Service actions and Discussions
- Analyze Statistics and Compile Accurate Reports
- Keep ahead of Industry’s developments and apply best practices to areas of improvement
- Control Resources and utilize assets to achieve qualitative and quantitative targets
- Work Effectively with all peers to negotiate and influence customer improvements
- Organize Training sessions for client representatives in order to enhance product knowledge.
- Manage Company / Customer’s contact list system.
Key Performance Indicators
- Increased response time to resolve complaints
- Maintain 100% of customer base.
- Quality of Customer Feedback
- Average Response & Resolution time of customers complaints
- Increased number of acquired reviews
- Improved Customer retention Rate.
Person Specification
- B.Sc qualification in Computer Science or a related field with 3 – 5 years work experience.
- Proven Experience in providing customer service support
- Working knowledge of customer service software, databases and tools
- Awareness of industry’s latest technology trends and applications
- Able to use these relationships to deliver service improvements
- Proven Experience in providing customer service support
- Working knowledge of customer service software, databases and tools
- Tech savvy and ability to resolve first line issues to customers
- Able to use these relationships to deliver service improvements.
Requirements:
- Candidate MUST have experience handling phone/email support in a call center environment.
- Candidate must beflexible with timing. Shifts are most likely afternoon or evening shifts (3-11pm or 7pm – 3am)
- Must be available at least 1 day of the weekend.
- Must be Tech savvy.
Salary
Very Attractive.
APPLY NOW
Deadline: February 24, 2022
Job Features
Job Category | Customer Care |