JOB TITLE: Call Center Representative
JOB LOCATIONS: Abuja (FCT), Delta, Lagos, Ogun and Oyo
Employment Type: Full-time
Job Responsibilities
- Manage large amounts of inbound and outbound calls in a timely manner.
- Follow communication “scripts” when handling different topics.
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
- Build sustainable relationships and engage customers by taking the extra mile.
- Keep records of all conversations in our call center database in a comprehensible way.
- Be required to make at least 100 calls daily.
- Must be very fluent in spoken English.
Job Requirements
- A Bachelor’s Degree with at least 2 years work experience.
- Must have good telephone etiquette
- Previous experience in a customer support role
- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening.
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively.
- Ability to speak more than one language is an added advantage.
Salary
N70,000 / Month.
Apply Now
Deadline: March 18, 2022
Job Features
Job Category | Customer Care |